Programming and Technical Support Specialist – ICE Western Sales (Intermedi

at  Ice Western

JOB TITLE: PROGRAMMING AND TECHNICAL SUPPORT SPECIALIST – ICE WESTERN SALES (INTERMEDIARY LEVEL)

Position Summary: We are seeking a highly motivated and technically skilled individual to join our team at ICE Western Sales. The primary responsibilities for this role include providing service/technical support, developing production programs, and assisting with testing and troubleshooting on the production floor. The ideal candidate will have a strong background in HVAC systems, PLC programming (especially Allen Bradley and Schneider platforms), and BMS integration, with a focus on Distech Controls DDC controllers.

PREFERRED QUALIFICATIONS:

• Minimum 1-3 years of hands-on experience with programmable logic controllers (PLCs), specifically Allen Bradley and Schneider PLCs, and human-machine interfaces (HMIs) and Distech DDC controllers.
• Strong knowledge and practical experience with Schneider and Distech Controllers (minimum 1 year highly preferred).
• Experience and expertise in HVAC systems and controls, including air makeup units, direct/indirect fired systems, and air conditioning systems (particularly DX systems).
• Understanding of electrical power, electrical controls, and pneumatics, with the ability to collaborate effectively across electrical and mechanical disciplines.
• Proficiency in BMS integration and familiarity with DDC controllers, with a focus on optimizing HVAC systems.
• Strong problem-solving skills and critical thinking ability to evaluate alternative solutions and approaches.
• A self-starter with exceptional communication skills and a willingness to continuously learn and adapt to new technologies and challenges.

SKILLS & ATTRIBUTES:

• Ability to work in a fast-paced production environment and manage multiple tasks effectively.
• Demonstrated technical troubleshooting skills with the ability to diagnose and resolve control system issues.
• Strong attention to detail and the ability to modify programming based on real-time needs and constraints.
• Excellent teamwork and communication skills, with a proactive approach to problem-solving.
• Experience with factory testing and system commissioning is highly preferred.

*BENEFITS OF BEING PART OF ICE WESTERN:*

Competitive Wages: Your skills are valued, and wages are negotiable based on experience.
Health & Dental: Comprehensive coverage to keep you and your loved ones healthy.
Vision Coverage: Ensuring your well-being goes beyond the ordinary.
Paid Vacation: Take the breaks you deserve to recharge and explore.
Employee Assistance: We care about your well-being inside and outside of work.
Free Parking: Hassle-free commute, from day one.
Company Events: Building a strong team spirit through memorable experiences.
Educational Allowance: Invest in your growth; we’re invested in you.
Matching RRSP Plan: Secure your future with a strong financial foundation.
Safety First: We provide training and essential equipment to keep you safe.
Advancement Opportunities: Your career path is yours to define.
Acknowledgement of job description: I have read and understand the job description regarding my employment with ICE Western Sales Ltd.
Wage is based on experience

• Provide Technical Support and remote troubleshooting for client during startup or troubleshooting of HVAC units.
• Develop, modify, and troubleshoot PLC programs, primarily using Schneider, Allen Bradley, and Distech Controls platforms. Knowledge of additional PLC systems is an asset.
• Assist with BMS integration and ensure seamless communication between building management systems and control platforms.
• Support production floor activities by providing testing support, troubleshooting control systems, and addressing real-time technical issues as they arise.
• Work closely with electrical and mechanical engineers to resolve issues related to HVAC systems and control integration.
• Assist in factory acceptance testing (FAT) for production systems, ensuring quality and operational efficiency.
• Proactively identify areas for improvement and collaborate with the team to optimize system performance.
• Be a key player in creating and downloading programs for control systems.
• Modify control programs on the fly to adapt to changing production requirements or system configurations.