Programs Co-ordinator

at  Funlab

Who Are We?
As a finalist in the 2023 Best Employers Awards, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable experiences for our guests.
With nearly 50 venues across eight brands in Australia, Aotearoa (New Zealand) and North America, our growing company is on the lookout for passionate, professional and fun Programs Coordinator based in our Support Office in Abbotsford, VIC.

Why Work with Us?

• You’ll get to immerse yourself in a people-first culture - focused on upskilling and developing our Motherfunners (team members!) to future success;
• Focus on wellbeing and mental health support; partnership with headspace, EAP access, inclusiveness initiatives, Pride, Women, and Neurodiversity employee network groups as well as access to gender affirmation leave;
• An excellent remuneration package will be offered to the lucky candidate - not to mention all our Support Office perks: dogs, breakfast, coffee, spicy water on tap, monthly office lunches, quarterly office massages and three additional leave days per year!
• We are a hybrid work environment. Enjoy the flexibility of working from home two days per week;
• Free activities for yourself at ANY and ALL of our Funlab brands;
• But mainly…just because we’re AWESOME!!

WHAT YOU’VE GOT:

• Previous experience with outbound sales
• Research and strategic analysis skills
• Excellent communication skills, written and verbal
• Excellent organisational skills
• Proven relationship building skills
• Attention to detail
• Ability to problem solve
• Proven experience in a fast paced and multi tasked environment
• Professional phone manner
• Ability to liaise with all types of customers ranging from school principals to team leaders of vacation groups etc.
  Keen?
  At Funlab, we believe it’s this unique and enthusiastic culture that makes us great to work with! If you’re a hard worker who’s passionate about people and willing to go above and beyond to shows what you’ve got, then get in touch.
  Don’t self reject!
  We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for

• Achieving ongoing bookings from school groups, sporting groups, vacation care groups and the like
• Focus on inbound contact: to engage schools, vacation care groups and similar facilities to drive bookings to the Funlab venues in each region
• Contacting guests who have submitted booking enquiries with the view to lock in.
• Achieve minimum outbound outputs - these will be measured by day/week/month (period). These may include measures like:
• Average call time
• Total calls made/placed
• Bookings made and confirmed