Progress and Welfare Coach

at  Study Group

Contract type: Full Time (37.5 hours) – Fixed Term (31/08/2026)
Location: Dublin, Dublin International Study Centre
Salary: up to €30,400 per annum
To provide welfare support to students at both individual and group levels. Responsible for student coaching, monitoring and intervention both academic and pastoral.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

• Deliver tutorial sessions, which address the needs of students in their new environment.
• Maintain and update the “Life Skills” Module on the VLE
• Monitor pastoral and academic welfare and ensure students are effectively directed to the appropriate university services to meet their welfare needs, including medical services, accommodation and counselling services.
• To counsel students with welfare and health issues, advising accordingly and maintaining notes in Study Global, keeping the Welfare Officer informed as necessary
• To assist the Centre management team and Administration team in helping students settle in, participating in Induction week activities and presentations, and providing induction information for late-arriving students.
• To support the Welfare Lead with welfare cases and offer pastoral support to students (in line with Centre policy).
• Undertake individual tutorials to identify and monitor student progress, through goal setting and action planning.
• Continually update the Welfare Lead & Head of Curriculum Progression of ‘at risk’ individuals and groups of students.
• Liaising with Academic Tutors on intervention strategies for improving student performance and reducing the number of students on the ‘at risk’ register.
• Provide counselling sessions upon receipt of student results and support non-progressing students through alternative options.
• To deliver regular “prepare to progress” tutorials to tutor groups and provide individual academic counselling to students.
• To track student performance and liaise promptly with the academic team to identify suitable intervention strategies.
• To track VLE analytics and gather data on work completion to identify gaps and actions for students.
• Deputies for the Welfare Lead as required.