Project Accounting Senior Process Associate with French

at  Capgemini

Iasi, Iași, Romania -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Jan, 2025Not Specified21 Oct, 2024N/AAnalytical Models,Customer Service Skills,LanguagesNoNo
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Description:

SHORT DESCRIPTION

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.

QUALIFICATIONS

  • Languages: English - min B1+ level, French - C1 level
  • Microsoft Excel skills
  • Customer service skills
  • Strong interpersonal and negotiation skills
  • Team player attitude
  • Use specific, simple analytical models and tools to the specific situation
  • Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
  • Minimum 6 months of experience in financial area (O2C roles preferably)

Responsibilities:

  • Responsible for chasing outstanding invoices from customers of our clients.
  • Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
  • Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt.
  • Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
  • Negotiates, implements and documents payment solutions with customers
  • Builds and maintains strong relationships with external customers
  • Escalates disputes and protracted nonpayment situations in accordance with engagement policies
  • Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
  • Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
  • Maintains knowledge of the business area of the client that is supported
  • Ensures control and compliance regulations are followed
  • Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Accounts / Finance / Tax / CS / Audit

Customer Service

Graduate

Proficient

1

Iasi, Romania