Project Analyst - Case Processing

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Project Analyst will work with fraud and dispute case processing, serving as a key partner between relevant teams to enhance operational efficiency. This role involves preparing comprehensive reports and coordinating audits while reviewing business trends to identify hotspots for potential issues. The ideal candidates will possesses strong analytical skills, particularly in excel, to assist with forecasting, inventory tracking and analyzing team metrics such as absenteeism, headcount and attrition. Additionally, the Project Analyst will be responsible for developing innovative monitoring strategies to improve loss performance and assessing whether current policies and procedures align with observes losses across the portfolio. This position requires a proactive individual who can identify business needs and create actionable solutions to drive performance improvements.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically three to five years of related experience

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of assigned business line or functional area
• Strong organizational and analytical skills
• Thorough knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Demonstrated leadership skills

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la