Project Business Support Manager - Litigation & Contentious Regulatory

at  Lloyds Banking Group

End Date
Wednesday 02 October 2024
Salary Range
£57,546 - £63,940
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
JOB TITLE: Project Business Support Manager
LOCATION(S): Bristol, Cardiff, Chester, Edinburgh, Halifax, Leeds
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Legal & Secretariat (L&S) Hubs.
Are you looking for a role in a friendly and dynamic, agile working environment that will provide you with an outstanding opportunity to further your ongoing personal and professional development? Do you have line management experience with a passion for people development? Have you managed legal/large scale projects? If the answer is yes, then the role of LCR Support Pool manager may be for you.
Job Description
About the team
Join our dynamic Litigation & Contentious Regulatory (LCR) team, led by General Counsel. We are a forward-looking and innovative legal team, which prioritises colleague development. We provide expert advice and support to businesses and functions across the Group in relation to disputes and contentious regulatory matters. Our overall purpose is to partner with empathy, courage and creativity to Help Britain Recover and Prosper.
A typical day

We always looking for opportunities to deliver new ways of working across L&S to ensure that we are Future Ready. You’ll join the team as a Support Pool Manager leading a talented team of Legal Project Managers, Paralegal and Admin support. The Support Pool team supports the lawyers handling all operational and financial aspects of a caseload of important and high-profile volume litigation matters, invoicing and billing, legal research, work allocation and team administration. Key responsibilities include:

• Line managing the Support Pool with a focus on colleague development, workflow and capacity tracking.
• Promoting a supportive diverse colleague culture, that empowers colleagues to deliver on all areas including wellbeing, development and continuous improvement.
• Undertaking your own Legal Project Management, which could include MI reporting, external panel firm management, and assisting with the general administration of the project to facilitate its smooth running.
• Contribute to the identification and delivery of ongoing transformation and simplification initiatives for relevant projects and the wider LCR team.
• Working collaboratively with the wider LCR team and business stakeholders.

Want to stand out?

Ideally, we are looking for a candidate who has:

• Empathetic line management skills with a track record of developing diverse colleagues.
• Experience working on legal projects in a law firm and/or in-house, ideally in dispute resolution and the banking and financial services sector.
• Experience in a transformation or wider operational role in the legal or financial sector, with a sound grounding in project management principles.
• Experience in costs management with external suppliers and, ideally, a grounding in alternative fee arrangements.
• Ability to manipulate and use data and MI to produce insightful analysis and reporting.
• Ability to communicate ideas, risks, and strategies clearly and concisely – both orally and in written form.
• Ability to build trusting and collaborative relationships at all levels.
• Strong organisational skills and good attention to detail.
• Skills and/or interest in the use of legal technology and automation as well as knowledge of current best practice in the commercial legal sector.

What you’d get in return

We’ll give you a broad remuneration package which includes:

• A generous pension contribution
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us
At Lloyds Banking Group, we are committed to fostering an inclusive and diverse workplace. We believe in creating an organization that reflects modern society and celebrates diversity in all its forms.
We want our employees to feel a sense of belonging and have equal opportunities for success, regardless of their background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We encourage applications from under-represented groups and are disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
If you’re excited by the thought of joining us, please get in touch. We’d love to hear from you.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

• Line managing the Support Pool with a focus on colleague development, workflow and capacity tracking.
• Promoting a supportive diverse colleague culture, that empowers colleagues to deliver on all areas including wellbeing, development and continuous improvement.
• Undertaking your own Legal Project Management, which could include MI reporting, external panel firm management, and assisting with the general administration of the project to facilitate its smooth running.
• Contribute to the identification and delivery of ongoing transformation and simplification initiatives for relevant projects and the wider LCR team.
• Working collaboratively with the wider LCR team and business stakeholders