Project Coordinator (LMS Administrator) - Digital Innovation - Education

at  Centre for Addiction and Mental Health

Job Description
The CAMH Education Digital Innovation program is currently seeking a full-time, permanent Project Coordinator (Learning Management System (LMS) Administrator) to support the development and delivery of learning products and experiences for health care professionals, general public, patients & families, and other audiences. This includes e-learning courses/tutorials, webinars, user guides, web-based resources and other learning and support materials, as needed, with an emphasis on embedding best practices for evidence-based Education delivery and accessibility requirements.
Reporting to the Manager of Digital Innovation, the LMS Administrator will be responsible for the configuration, testing, maintenance, and support of LMS platforms, ensuring they meet the needs of our organization and provide an optimal learning experience for users. They will have strong technical expertise, excellent problem-solving skills, and ability to collaborate with various departments and vendors to enhance the delivery of training and development programs.
The LMS Administrator will oversee the day-to-day operations of the LMS platforms including user management, course setup, and system maintenance. They will work closely with IT/development teams and vendors to coordinate system upgrades, feature implementations, and integrations where needed. They will ensure the LMS platforms adhere to relevant data protection & privacy regulations and are functioning with minimal downtime & efficient performance. They will provide technical support to end-users by troubleshooting and answering inquiries. They will generate and analyze reports related to user activity, course completion, and system usage. The ideal candidate will provide insights and recommendations based on data to improve LMS effectiveness and user engagement.
The LMS Administrator will collaborate with UI/UX designers to ensure the LMS platforms are intuitive, user-friendly, and accessible. They will work closely with content developers to configure assessment tools (e.g., quizzes, surveys) and create learning objects in multiple formats including HTML5, H5P and SCORM. They will upload and organize training content & resources and ensure that all content is accessible and aligned with organizational training goals. The ideal candidate will maintain documentation, develop training materials/user guides and deliver sessions to educate users on LMS functionalities and best practices.
They will support a workplace that embraces diversity, encourages teamwork and complies with all applicable standards and requirements. This position is located at 1025 Queen Street West.
Job Requirements
The successful candidate will have a Bachelor’s degree in Information Technology, Educational Technology, or related field and three years of experience in the development and delivery of e-learning and web-based resources. Experience with LMS platforms such as Moodle, Absorb and/or Docebo and e-learning authoring tools such as H5P, Articulate Storyline and/or Rise 360 is required. Experience with front-end web development (i.e., HTML, CSS, jQuery and Bootstrap framework) and content management systems is required. Proficient use and understanding of cloud-based storage platforms (i.e., OneDrive, Dropbox) and screen recording tools (e.g., Camtasia) is required. Experience in using project management tools (e.g., Trello, Asana) and content management systems (e.g., Sharepoint) is required. Familiarity with emerging AI technologies as it relates to online education. Strong understanding of SCORM e-learning standard, Web Content Accessibility (WCAG 2.1) guideline and UI/UX principles.
Familiarity with xAPI and LRS is considered an asset. Proficiency in backend programming languages (e.g., PHP), database management (e.g., SQL, NoSQL), and experience with APIs are considered a strong asset. Experience with the use of Adobe Creative Cloud apps (e.g., Illustrator and Photoshop) is an asset. Familiarity with cloud-based services (e.g., Azure) to enhance and support the LMS infrastructure is considered an asset. Experience with using VR development tools (e.g., Unity), knowledge of VR best practices and ability to create interactive and immersive VR experiences is considered an asset.
Analytical and problem solving abilities, organizational and time management skills as well as sound judgment. You are enthusiastic, flexible and capable of working independently and in a team setting, and can demonstrate excellent interpersonal, organizational, and communication skills and can work well under pressure. You have the ability to work effectively in a wide range of settings with individuals from diverse backgrounds. Bilingualism (French/English) is an asset.

Please refer the Job description for details