Project Coordinator - Project Management

at  LabConnect LLC

Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Summary
The Project Coordinator EMEA is responsible for collaborating with the Project Managers, internal LabConnect departments, sites, sponsors, & laboratories with daily ongoing clinical trial study projects, requests, and specifications. Furthermore, the Project Coordinator EMEA is supporting Sample management team for sample receipt and accessioning, storage and outbound shipments. Finally, the Project Coordinator EMEA will responsible for customer support activities like handling incoming calls from sites and clients.

EDUCATION AND QUALIFICATIONS:

• BA/BS preferred but not required.
• Experience in Clinical trials and Laboratory field required.
• Experience in customer service and Microsoft Office applications are preferred. The candidate must possess excellence in organization, communication, multitasking, and interpersonal skills.
• Excellent verbal and written communication skills
• Efficient time management
• Customer focus
• Strong problem-solving mindset
• Flexibility with teamwork in different time zones

Language Ability

• Candidate must be business fluent in English.
• Second language would be preferable.

Computer Skills
Office applications, word processing software, spreadsheet software, and database software.
Read more below and get ready for your next great employment adventure!

• Ensures appropriate communication channels are maintained with Sponsors and Contract Research Organizations as the Secondary Project Contact
• Responsible for maintaining customer support hotline in Cologne office
• Provides response to sites and clients on supply requests, corrections, patient reports, and other inquiries and concerns.
• Facilitates result turnaround with external referral laboratories.
• Provides support for investigation and resolutions for Quarantine samples as needed.
• Interfaces with, but not limited to, the following: Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Biorepository Services, Customer Services, Clinical Trial Materials, and Information Technology, Data Management personnel.
• Updates all on-going project status to Project Managers as needed and monthly to direct supervisor.
• Updates and maintains Study specific Site Lists containing vital site information that is utilized by multiple departments.
• Verifies that Investigator’s Site information is accurate and up to date in all applicable databases.
• Generates and processes Lab Report Access Forms for anyone seeking access to Lab Reports
• Maintains and updates study status in SharePoint.
• Documents meeting minutes & maintains the Project Dashboard Tracker spreadsheet and allows for edits from the Project Manager to be provided and distributed to attendees within 24-48 hours.
• Addresses escalated 4th day site queries & Double Data Entry quires through communication with the investigator site, sponsor, & PM contacts.
• Supports Sample Shipment and Sample Destruction activities as needed.
• Manages Protocol specific, Visit specific, Subject specific, & Requisition specific notes as needed in applicable database.
• Supports Work Order requests submission to our Clinical Trial Materials department as requested.
• Provides study-specific management reports to clients on a reoccurring basis.
• Facilitates distribution of study documents to sites and sponsors
• Manages Portal User Account Access in applicable system
• Supports Study Set Up Managers with study set up tasks
• Reviews and commits digital forms and manages sample tracking/forecasting per study contract and OSD specifications.
• Provides sample tracking services for the company’s SampleGISTICSTM Services projects (SGS).
• Sample check-in/chain-of-custody management.
• Coordinate shipping sample specimens to (specialty) labs and sponsors and supplementary activities
• Specimen storage at all temperatures, including LN2.
• Preparing reports (e.g. inventory reports, department specific reports, etc.), and all biorepository housekeeping tasks.
• Performs Form Review/Queries and resolve sample discrepancies.
• Monitors edit checks and QC forms as necessary and works with ISS/BRS on form/sample issues.