Project Coordinator

at  RWS Group

Job Purpose:
Under the supervision of a Program Manager (including Associate or Senior level), the Project Coordinator is a key member of a project team, working closely with the other project team members, Technical Services, and Quality Assurance. The Project Coordinator supports day-to-day project activities based on predefined production requirements and communicated project scope. As assigned by the manager, the role may be to communicate with clients on day-to-day items such as clarification of work to be performed, project status updates, and provide timelines for delivery. Tasks may include but are not limited to client data management, project set up, scheduling, quote preparation, project file organization, and placing tasks with the Language Delivery (LxD) teams.
The Project Coordinator’s primary responsibility is to coordinate the completion of non-client-facing project activities to assist the Project Manager in the successful execution of client projects. This includes resource allocation and task coordination for a variety of localization projects. The Project Coordinator will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements.

SKILLS & EXPERIENCE

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, and Foreign Language, Social or Applied Sciences or related field.
• Successful customer service/account management experience, generally a minimum of one year.
• Translation industry experience (at least one year) strongly preferred.
• Verbal and written fluency in at least one foreign language a plus.

Life at RWS:
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

Client Service

• Supports team with regards to client requirements, needs and requests such as asset management, reporting, and meetings.

Project Management

• Engages in standard quote preparation.
• Launches and coordinates standard projects which includes functions such as scheduling, resource allocation, and work assignments.
• Performs administrative duties which include project closures, Translation Memory updates, and folder structure maintenance.
• Produces reports and develops internal post-mortems to help improve processes and reduce risk.
• Keeps project schedules on track and ensures on-time delivery.
• Ensures projects are completed within budget.
• Project work may be reviewed by Project Manager.

Resource Coordination

• Engages with the LxD teams. May create and send POs to resources or provide other support.
• Ensures project resources have the necessary tools and information to accomplish tasks.
• Alerts resources of schedule or scope changes.
• Provides feedback to Supply Chain on resource performance.

Account Development

• Supports Business Development, Marketing, Account Management, and extended teams as necessary.
• Supports execution of approved account opportunities and their implementation.