Project Coordinator & sales assistant

at  Alia bin Omair

Project Coordinator & Sales Assistant (female)
Department: Operations & Sales
Location: Dubai
Reports To: Operations Manager / Sales Manager

JOB SUMMARY:

We are looking for a dynamic individual to join the Alia Bin Omair Jewellery team in a hybrid role that combines both Project Coordination and Sales Assistance. This dual-purpose position will involve coordinating the successful execution of jewellery projects while also providing direct support to the sales team to deliver an exceptional customer experience. You will be a key liaison between our internal teams, clients, and external vendors, ensuring that both projects and sales operations run smoothly and effectively.

SKILLS AND QUALIFICATIONS:

• Previous experience in both project coordination and retail sales, ideally in the luxury or jewellery sector.
• Strong organizational and multitasking abilities, able to manage both project timelines and sales duties.
• Excellent communication skills, with the ability to interact with clients, vendors, and internal teams effectively.
• Ability to handle multiple priorities in a fast-paced environment, ensuring deadlines are met.
• Basic knowledge of project management tools (e.g., Microsoft Project, Trello, Asana) and familiarity with POS systems.
• Strong customer service orientation and a passion for luxury jewellery.
• A keen eye for detail and a proactive, solution-oriented mindset.
• Ability to work flexible hours, including evenings, weekends, and public holidays when required.

PROJECT COORDINATION DUTIES:

• Assist in planning, organizing, and overseeing the execution of jewellery-related projects from initiation to completion.
• Coordinate with design and production to ensure project timelines and deliverables are met.
• Manage and update project schedules, track milestones, and communicate status to internal teams and stakeholders.
• Organize project meetings, document action items, and follow up on progress.
• Maintain and organize project documentation, ensuring accuracy and accessibility.
• Act as a point of contact for both internal teams and external clients or vendors.

SALES ASSISTANCE DUTIES:

• Greet and engage with customers in a professional and friendly manner, ensuring an exceptional in-store experience.
• Provide expert knowledge about our jewellery collections, guiding clients to the best product choices based on their preferences and needs.
• Process sales transactions efficiently, including operating the POS system, handling payments, and preparing invoices.
• Maintain an organized, visually appealing showroom, ensuring all displays are updated with the latest collections and seasonal promotions.
• Assist with managing inventory, including stock checks, replenishment, and coordinating new arrivals.
• Resolve customer inquiries, concerns, or issues in a timely and professional manner.
• Support sales team in achieving sales targets, contributing to promotional activities, and maintaining customer relationships.