Project Coordinator

at  Sureserve

PROJECT COORDINATOR

At Everwarm, excellence is not just an expectation; it’s our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We’re currently seeking a Project Support Coordinator who shares our commitment to quality, service, and environmental improvement.

SKILLS & EXPERIENCE:

• Excellent communication skills with proven ability to influence others and able to convey technically challenging information through a variety of media including presentations, written reports, diagrams, and graphics.
• Ability to solve problems and resolve conflict/manage risk.
• Demonstrate a high level of commitment and flexibility to deliver projects within budget & timeframe.
• Exceptional customer service skills.
• Ability to prioritize work to deliver successful outcomes.
• Disclosure Check

ROLE OVERVIEW:

To support the successful delivery of the Green Homes project. Providing project and administrative support within the Green Homes Project and customer/client focus across including multiple site contracts.

DUTIES & RESPONSIBILITIES:

• Ensuring the smooth running of the Warmer Homes Scotland project from an administration perspective.
• Undertake work directed by the Operations Director & Project Manager e.g. project/reporting.
• Support the 360-scheme process, ensuring the project is in line with legislative/key process changes.
• Support the central point of communication for queries to the Green Home project.
• Liaise with the Operations Director, Project Manager, site teams & sub-contractors.
• Support planning and processes to ensure project KPI’s are met.
• Log, follow-up and ensure resolution of customer complaints.
• Assist in the preparation of weekly/monthly reports.
• Process, update and issue programmed works, uploading to in-house and external databases.
• Producing quotes for Warmer Homes Scotland applications
• Supporting the Project Coordinator to create project progress reports for Management and clients.
• Focus on customer engagement and service and ensure the successful delivery of the project.
• Monitor and close off all aspects of completions.
• Reviewing and issuing of survey schedules including updating survey status and survey uploads
• Answering and directing customer calls