Project Management Officer, Managed Services

at  THAKRAL ONE PTE LTD

Posted by
Monika Rana
Senior Technical Recruiter - APAC Specialist
The Project Manager Officer (PMO) will be focusing on supporting Company’s migration plan and driving execution of re-carding exercise through close collaboration with executional AmBank stakeholders (MIS, Marketing, Communications, Operations and any other key functional areas in direct engagement with the migration plan).

• Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management.
• Drive and support the end-to-end Company’s migration strategy, to migrate ~200K Mastercard to Visa;
• Ensure accurate product mapping from Mastercard to Visa, e.g. validate 1:1 CVP matching;
• Develop and discuss customer segmentation analysis, especially key focus areas – Recurring and Inactive cardholders
• Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach;
• Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations;
• Collaborating with Company’s internal teams to ensure successful implementation;
• Monthly steer-co meeting with Visa and bank for alignment.