Project Management Officer (PMO)

at  Crossjoin Solutions

Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide..
We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.

We deliver the following solutions:

• Performance Services
• IT Administration
• Software Engineering and Architecture Services
• DevOps and SRE Services

We prioritize the growth and development of our team members. We take pride in offering personalized coaching, continuous training, exciting challenges, and clear career development paths. We recognize and reward effort, skill, and merit.

REQUIREMENTS:

• Bachelor’s degree in business administration, Project Management, IT, or a related field.
• PMP or similar project management certification is highly desirable.
• 5-7 years of experience in project management within an IT services environment, with at least 3 years in a senior PMO role.
• Proven experience in managing and delivering international projects.
• Strong leadership, team management, and organizational skills, capable of coordinating complex activities across functions.
• Excellent communication, stakeholder engagement, and problem-solving abilities focused on delivering actionable insights.
• Proactive, results-driven, with high integrity, professionalism, and the ability to manage multiple priorities in a fast-paced international environment.
• Advanced English level (minimum B2)

• Team Leadership:
• Lead, mentor, and manage a team of three PMOs, fostering a collaborative and high-performance environment.
• Provide strategic direction and operational support to ensure the PMO team delivers high-quality outcomes.
• Coordination of Activity Quadrants:
• Oversee and coordinate the activities across the four quadrants: Account Management, Quality Management, Workforce Management, and Hiring Management.
• Ensure that all activities are aligned with the company’s strategic objectives and meet the needs of our international clients.
• Reporting and KPIs:
• Ensure the accurate and timely development of all delivery area reports and key performance indicators (KPIs);
• Provide detailed insights and analytics to support decision-making at the executive level.
• Cross-functional Engagement:
• Engage with other departments within the organization, including those outside of the delivery area, to ensure that PMO tasks are completed effectively.
• Drive cross-functional collaboration to enhance project delivery and address any potential roadblocks.
• Board Communication:
• Provide accurate, timely, and relevant updates to the board on PMO activities, delivery performance, and strategic initiatives.
• Present insights and recommendations to senior leadership to inform strategic decisions.