Project Manager

at  Algolia

The Algolia Engagement Management Practice is a key enabler of our strategic onboarding program, focusing on supporting customers alongside technical counterparts via scoped professional services.
As a Technical Onboarding & Engagement Manager, your job will require knowledge of Algolia’s suite of products and post-sale service offerings, but an innate ability to successfully scope and deliver a great customer experience while managing multiple ongoing customer facing engagements to a production go live.

ABOUT US:

Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.
Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.
In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.

WHO WE’RE LOOKING FOR:

We’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We’re committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.

• Prioritising portfolio of ongoing technical projects to effectively lead, coordinate and manage day-to-day activities to flawlessly execute, serving as the point of contact for both client and project stakeholders; holding teams accountable to expected timelines, objectives, allotted hours and quality to achieve project go lives in a 3-6 month window, driving a fantastic customer experience in the process
• Successfully managing client relations via strong presentation, written and verbal communication skills with an ability to influence various audiences (technical, managers, product, executives)
• Collaborating with Account Executives and Solution Engineers on pre-to-post-sales handover to confirm scope, timelines, KPI’s and success criteria is effectively documented to allow for seamless mobilisation and project kickoff with appropriate technical and / or business consulting resources
• Scaling creation of project charter / delivery plans alongside technical counterparts for search implementation projects to ensure requirements, tasks, milestones, dependencies, deliverables and expectations are clearly documented, articulated and organized in project tooling
• Regularly communicating project status, health and strategic recommendations internally and externally via appropriate channels
• Contingency planning to remove project impediments, pivoting to ensure project progression and targeted timelines are being achieved
• Proactively identifying, mitigating and managing escalations of at-risk onboarding accounts; raising and routing concerns to Professional Services leadership team as required
• Successfully transferring accounts to RUN team post customer go live, ensuring internal team has domain knowledge along with comprehension of account current state while customer has understanding of POC(s) and confidence in path forward due to relationship and loyalty built during onboarding phase
• Recognising and documenting opportunities to automate and optimise professional service onboarding delivery, processes, toolkit and playbook; assisting with repeatability and standardisation of the program