Project Manager and Operational Lead for Outpatients

at  East Kent Hospitals University NHS Foundation Trust

General Retain overview that all equipment is maintained, serviced & repaired. Promote & maintain effective working relationships & communications with consultants, clinical , operational & managerial colleagues & other multi-agency professionals. Lead & facilitate decision making, within the service in conjunction with the Senior Management team. Manage & deal with sensitive & contentious issues.
Use & maintain software packages Patient Safety and Quality Improvement To take responsibility for professional, policy and procedural processes to ensure best practice within the service. To develop excellent working relationships with the leads of Governance Patient Safety and Quality Improvement Managers to raise the profile and highlight the importance of governance across the service. To measure and report quality improvement metrics reporting at agreed frequency. Identify and minimise clinical and non-clinical risk issues reporting to the Outpatient Senior Team as appropriate.
Working closely with the Governance Patient Safety and Quality Manager. Implementation of action plans to address areas which fall below acceptable standards. Ensure that accurate and legible patient records are kept in line with professional and legal requirements. Participate in audit and research programmes appropriate to the service.
Report, investigate and act upon complaints and adverse Incidents in line with Trust policies. Collate themes, identify and share learning points and changes to practice for the service. Infection and Prevention and Control/ elimination of all avoidable Healthcare Associated Infection. Ensure staff standard of dress and appearance promotes patient and public confidence in Infection Prevention and Control practice within the service.
Accountable for the service culture of cleanliness and compliance with best practice in Infection Prevention and Control, promoting zero tolerance to avoidable infection. Negotiate service level agreement with facilities provider and monitor performance, ensuring all staff are aware of how to request additional cleaning and report non-compliance. Participate in outbreak meetings as appropriate. Liaise with Health & Safety and Infection Control in order to maintain a Covid-19 Working Safe environment for all staff.
Patient Experience Taking the lead role in planning effective, throughput of patients within the Outpatient setting in accordance with the 2 week and the 18 week pathway. Act as the patient advocate and ensure the advocacy role is understood by all staff. Ensure that Privacy and Dignity is maintained at all times. Promote excellent Customer Care sharing knowledge/experiences with others and assist in training to promote better quality service.
Identify opportunities to enhance patient experience and lead on implementation of change to achieve these. Promote across the teams the importance of putting the patient at the heart of everything we do and actively seek feedback which can be acted upon. Developing the workforce Retain overview of the service vacancy factor and monitor active recruitment to vacancies within budgeted establishment. Monitor and lead on robust management of short and long-term sickness in accordance with Trust policy.
Work with Operational Management team to ensure performance reviews are undertaken for all staff. Ensure an effective learning environment for all staff and encourage and enable all staff to reach their full potential and develop their career aspirations. Encourage team members at all levels to follow the work smarter and getting it right first-time ideas by streamlining and modernising their ways of working. Clinical governance Ensure adherence to the Governance Framework ensuring appropriate policies, protocols and guidelines are in place to support practice.
Maintain and update the service base risk register on a monthly basis. Where there are areas of concern, ensure these are escalated appropriately identifying a clear reason for escalation. Work with Operational team to ensure staff complete mandatory training updates to achieve above 95% compliance for the service. Implements and embeds Policy changes within the service.
Personal and Staff Development To identify own personal development needs and maintain the knowledge and skills necessary to perform role effectively. Develop and maintain a professional portfolio. To participate in an annual performance review with relevant updates, and to follow your personal development plan as agreed with your line manager. Freedom to Act Coordinates and plans the Outpatients service.
Makes daily judgements to achieve agreed objectives and has the freedom to do so working within organisational and professional policie

Please refer the Job description for details