Project Manager

at  Appen

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of 1 million+ contributors worldwide, speaking 235+ languages. Our team is expanding!

QUALIFICATION MANAGEMENT:

Participate in contributor assessments as needed.
Ensure new contributors have access to required tools, guidelines and other related materials to meet project requirements.
Creation of qualification and supplemental content, including self-study modules, clarification documents, practice sets, guideline walkthroughs, FAQs, guided examples, quizzes and knowledge checks.
Communicate with diverse audiences to provide information and clarification regarding qualification programs, actions, policies, procedures and best practices.
Supports stakeholders through performance consulting to qualify development and qualification requests.
Analyze qualification needs and develop strategies to improve courses and documentation.
Conducts analysis to identify needs and recommends appropriate solutions that distinguish between qualification, communication, and coaching and development opportunities.

REQUIREMENTS:

Advanced to expert Excel skills required
Experience in managing and prioritizing large volumes of email correspondence
Experience with a Windows operating system and Office suite of products
Proficient in English. Excellent oral and written communication skills
Bi-lingual in a second language is a bonus
Experienced in delivering exceptional customer service
Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
Candidates must be amenable to work on a night shift schedule

QUALIFICATIONS:

BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required
Minimum 2-3years’ work experience in a metric -driven setting working in a production, operation, or call center environment is desired
Project Management, Data Analytics/Management and/or Process Improvement is an advantage.
12 month contract
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally