Project Manager

at  Bayshore HealthCare

JOB SUMMARY

The Project Manager within the Integrated Care Solutions division will report directly to the Director Data, Digital Health and Projects. This role will be responsible for leading new projects within clinical and operational programs, as well as be responsible for providing continuous quality improvement support.
The Project Manager will ensure alignment of initiatives to our mission, vision, and values. They will have a strong commitment to project management methodology and building a culture of continuous quality improvement amongst its work force.

EDUCATION

• Post-secondary education in a relevant field of study (public health, business administration, project management, quality improvement etc.).
• Education and certification as a Project Management Professional (PMP) or working towards certification is considered an asset.
• Education and/or certification in quality improvement methodologies (i.e. Lean Six Sigma) or working towards certification is considered an asset.

EDUCATION

• 2 to 4 years’ working experience in project management.
• Relevant working experience in a healthcare setting is an asset.
• Demonstrated knowledge of project management, quality improvement, and change management tools used in healthcare and/or community care settings.
• Experience applying quality improvement methodologies and practices (i.e. PDSA, Lean Six Sigma etc.) is considered an asset.
• Demonstrated ability to lead large, complex projects and change management processes.
• Thorough understanding of data analytics tools and software, including the ability to analyze and present information.
• A passion for improving quality with a strong focus on patient-centered care.

OTHER SKILLS AND ABILITIES

• Proficient computer skills with a strong working knowledge of the following programs: MS Word, Excel, PowerPoint, Project, and Visio.
• Demonstrated problem solving abilities to quickly identify and manage emerging project issues or risks.
• Strong interpersonal, oral, and written communication skills.
• Ability to manage stakeholders and build strong working relationships.
• The ability to work independently and as part of a team.
• Ability to work well in a matrix management organization
• Travel across Ontario may be required.

STANDARDS OF PERFORMANCE

The Project Manager must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

• Apply standard project management best practices and methodologies to effectively lead the planning, implementation, management, and evaluation of projects within clinical and operational programs.
• Manage lifecycle of projects (project plan development/ monitoring, project kick-off, communication, risk mitigation, change management, reporting). Recommend mitigation strategies to reduce or eliminate project risks.
• Provide regular project updates to internal and external stakeholders ensuring alignment of deliverable, expectations, risks and timelines.
• Support the development of project materials (i.e., presentations, and project reports) and maintains the appropriate document repository system for easy of reference, quality management and version control.
• Ensure collaborative decision making and positive working relationships are encouraged and fostered within all groups.
• Works in collaboration with the other departments and liaising with cross functional teams and relevant business partners.
• Lead the design and management of identified projects and initiatives which strive to improve operations and support the ongoing maintenance of improvements and innovations.
• Lead project activities related to expansions and the implementation of new programs in collaboration with external health care partners.
• Communicate project development, status, risks, and lessons learned with operational leaders and appropriate stakeholders on an ongoing basis.
• Develop and maintain a repository of project management documentation, resources, and tools.
• Provide data analysis and reporting on various projects, and present information to operational leaders to support with decision making.
• Support with change management activities on large organizational change initiatives. Ensuring objectives are met on time and on budget by increasing employee adoption and usage.
• Support quality improvement initiatives including Kaizen events, PDSAs, process mapping sessions, root-cause-analysis workshops etc.
• Support in the development and maintenance of the ICS Project and Quality plan and ensure alignment of the project portfolio to organizational strategy and objectives.
• Build and maintain strong relationships with internal and external partners and stakeholders; and enable commitment to project and deliverables:
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders;
• Effectively communicate project expectations to team members and stakeholders Liaise with project stakeholders on an ongoing basis and manage project expectations with team members and other stakeholders;
• Plan and schedule and track project timelines and milestones
• Define project success criteria and communicate to stakeholders during project life cycle.
• Participate in ongoing internal and/or external continuing education activities.
• Proficient technical skills in creating PowerPoint presentations and design elements, history of creating professional business style presentations and engaging content
• Understanding of data and data insights to lead discussions and make decisions
• Adhere to Bayshore Policies and Procedures.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.