Project Manager, Coaching

at  Teneo

Vox are seeking a talented and driven Project Manager with a passion for Coaching to join our growing team. As a Project Manager, you will play an integral role supporting (and reporting into) the Client Services Director with the end-to-end management and delivery of client-facing projects (individual sessions and larger, multi-session programmes). You will play a key role in nurturing client relationships, managing Vox’s best-in-class broadcast and coaching studio and you will contribute to the creation and execution of new business and marketing.

Project management, operations and administration

• End-to-end project management of ad hoc coaching sessions as well as multi-session programmes
• Communicate and collaborate with clients and be responsive to their needs, ensuring briefs are delivered on time and on budget
• Maintain relationships with a varied client portfolio, acting as a key point of contact and work with the Client Services Director to continually deepen these partnerships
• Maintain accurate project data across multiple programmes e.g. the centralised calendar, the CRM/PM software, and the server
• Support the Client Services Director in implementing and iterating internal systems and processes e.g. the CRM/PM software
• Participate in sales and project meetings with the Vox team
• Organise and manage pre-session preparation:
• Arrange and attend briefing calls with clients and our Teneo colleagues
• Work with the Vox and Design teams to create and produce bespoke course materials, ensuring these are shared with clients/in location as needed
• Produce and share confirmation paperwork and quote documents with clients ahead of sessions
• Secure internal coaches to deliver sessions and resource external coaches, camera operators and other contractors, negotiating fees (as required), sending invitations/confirmation paperwork, and briefing contractors ahead of sessions
• Liaise with clients to organise room logistics for sessions
• Arrange travel, accommodation and other necessities for the team
• Create secure, online video galleries to house in-session recordings for sharing with clients post-session
• Proof-read and edit pre- and post-session outputs including agendas and feedback
• Support in the management of Vox’s state-of-the-art studio and coaching space:
• Manage weekly orders, manage the kit, set up the rooms for coaching sessions and organise catering
• Attend coaching sessions, meeting and looking after guests who are visiting the space
• Compile data/analysis for the Client Services Director as required
• Process expenses promptly using established processes and be on hand to answer questions on this as needed to manage customer invoices
• Work with the Client Services Director and Finance team to assist with invoicing, credit control and auditing