Project Manager, Customer Success

at  SP Global

BASIC REQUIRED QUALIFICATIONS:

Bachelor’s degree in Business Administration , Project Management, or a related field; a Master’s degree is preferred.
Minimum of 4 years of experience in project management, with a focus on cross-team collaboration using Agile methodologies and tools.
Proven experience in program management within technology and customer experience contexts.
Demonstrated ability to manage and influence multiple business stakeholders, effectively engaging with and aligning enterprise senior leadership.

KEY SOFT SKILLS:

Exceptional leadership and collaboration abilities, fostering a culture of innovation and teamwork.
Strong analytical and problem-solving skills, with a proactive approach to challenging the status quo.
Adaptability and resilience in managing change within a fast-paced environment.
Excellent time management and organizational skills, capable of multitasking and prioritizing effectively.
Strategic thinking with the ability to drive results and build productive relationships across teams.

ADDITIONAL PREFERRED QUALIFICATIONS:

Change Management and/or PMP certification preferred
Knowledge of applications such as Salesforce, Marketo, Cvent, commercial platforms and One trust.
Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI)
Ability to work in an agile environment with focus on LEAN approach
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 11
The Team: The CX Program Management team at S&P Global Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both internal and external clients with a focus on value, trust, and delight, achieved through effective collaboration, strategic planning, and continuous improvement.
We work closely with stakeholders across various departments to manage and execute a diverse range of projects aimed at improving customer interactions and operational efficiency while driving change. By fostering a culture of collaboration and innovation, we ensure that all initiatives align with organizational goals.
Through our commitment to excellence and a people-centered approach, the CX Program Management team plays a vital role in maintaining S&P Glob al Commodity Insight ‘s leadership in delivering exceptional customer experiences.

RESPONSIBILITIES AND IMPACT:

Lead Program Management: Lead and manage all aspects of program management for CX projects, including strategy development, stakeholder engagement, and communication planning, to ensure successful project outcomes.
Project Oversight: Oversee project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards while driving continuous improvement in project performance.
Stakeholder Collaboration: Collaborate with stakeholders to gather feedback and assess program performance, implementing necessary improvements to enhance service delivery and customer interactions.
Training and Change Management: Work with Change Management Lead to d esign and implement training programs to support change management initiatives, enhancing team capabilities and ensuring smooth transitions during project execution.
Cross-Functional Facilitation: Facilitate cross-functional collaboration to drive technology transformation and process improvement efforts, ensuring alignment with organizational goals and client needs.
Release Management: Manage release management processes to ensure timely and effective delivery of projects, contributing to the overall success of the CX Program Management team.
Professional Development and Global Impact: Benefit from growth and development opportunities within a dynamic team, gaining exposure to industry leaders and policy makers, while engaging in a global role that allows you to influence and drive change on an international scale.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.