Project Manager (Customer Transition Programme)

at  ParentPay Group

DESCRIPTION

SIMS Next Gen (SNG) and Finance Next Gen (FNG) are large-scale, multimillion-pound programmes focused on the development and migration to the next generation of School Management and Finance Management applications. These programmes aim to build on the proven legacy and unparalleled functionality of SIMS and FMS, delivering best-in-class, cloud-native products through a strategy of innovation while minimizing disruption.
In addition to the technical delivery, these programmes include a broader business readiness and adoption initiative that involves multiple stakeholders across ParentPay, as well as its partners and customers. To further enhance the customer experience, the technical and commercial alignment of ParentPay’s wider product set is planned, starting with Parental Engagement. This will involve transitioning customers from the current packages to a streamlined solution.
Each delivery will leverage the business readiness and customer adoption frameworks established in the SNG and FNG programmes. As Project Manager, you will be responsible for planning and executing projects within the larger programme(s) while contributing to initiatives that align with broader business objectives. You will need to manage complex projects independently, often overseeing multiple projects simultaneously. Success in this role will require strong stakeholder management and engagement skills to ensure project delivery stays on track despite competing priorities.

SKILLS, KNOWLEDGE AND EXPERTISE

• Experience utilising information to build detailed project documentation and plans
• Experience utilising process maps and information gathered to create standard operating procedure guides
• Working knowledge of PM software tools such as MS Project
• Experience working with multiple data sources
• Experience of working on complex projects
• Experience working with cross functional teams (Sales, Marketing, Operations, Account Management, Product)
• Experience in the schools/education technology marketplace - desirable
• Experience dealing with change management projects/programmes - desirable
• Outstanding written, verbal, and interpersonal skills
• Ability to work accurately at pace and under pressure
• Highly accurate and thorough in all tasks
• Exceptional organisational and presentation skills
• Highly organised and able to prioritise tasks
• Strong teamworking and problem-solving skills
• Degree/Qualification in relevant PM field

• Developing detailed project plans and revise based on changing needs and requirements.
• Identification of project tasks and interdependencies, allocation and tracking of tasks across SME’s; workstream leads; and stakeholders.
• Monitoring project performance to ensure timely delivery.
• Create and maintain key project documentation such as RACI and RAID logs.
• Facilitate and encourage collaboration across departments to ensure projects are completed successfully and ensure the overall business strategy is supported.
• Compile and submit project status reports to stakeholders and senior management.
• Collaborate with other project managers/teams across the group to maintain best practice for project delivery.
• Help establish metrics for project performance, monitor and refine these processes based on feedback and evolving business needs.