Project Manager – Digital Upgrades

at  LSEG London Stock Exchange Group

Refinitiv Workspace provides unmatched financial data, news and content coverage
in a highly customized workflow experience, helping customers work faster and smarter on their preferred device. It is the next generation desktop product for financial professionals - a go-to-source for fast, intuitive access to critical information and liquidity, with innovative tools that connect people and insights.
You will report to the Digital Global Program Lead and will be part of the wider Refinitiv Workspace Upgrades Program team. The Digital team’s goal is the delivery of a new and innovative self-service upgrade journey. As such, the Project Manager – Digital Upgrades will play a key role within the Refinitiv Workspace Upgrade Program.
The focus of the role will be to define and drive the successful upgrade of client batches from legacy solutions to Refinitiv Workspace. You work with a variety of customers throughout the organization, including Sales and Account Management, Marketing, Customer Operations and Customer Proposition. You will not be engaging directly with clients themselves but will be driving client engagement activity by leveraging digital channels as well as colleagues in an outbound call-back team.

Essential Skills:

• Consistent record of delivery in environments with high levels of ambiguity, changes in strategy and can incorporate these into defined processes.
• Skilled at handling multiple customers.
• Experienced in producing and presenting progress dashboards to key sponsors and stakeholders.
• Has formulated and presented project plans and proposals at management level resulting in buy-in and sponsorship.
• Proven track record of defining and agreeing approaches and alternative solutions to solve business and operational challenges.
• Can demonstrate a solid understanding of commercial, technical and service drivers that are used to define and execute project direction.
• Has worked extensively with Sales and Account Management, Order Management, Process Engineering, Support and Marketing on product launches or upgrade programs.
• Must be able to inspire trust, manage expectations, gain buy-in and sponsorship from key stakeholders
• Consistent track record of matrix management and handling across different cultures

Desirable Skills:

• Good understanding of the financial services industry and the key competitors in this space.
• Project Management or Financial Markets certification
• Fully competent with internal systems such as BIApps and Salesforce, and be able to extract data to create management reports
• Highly skilled with Microsoft Office product suit

Your package when joining Gdynia Team:

• Wellbeing: monthly wellness allowance and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer
• Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
• Recognition: promoting appreciation culture through global Reward and Recognition platform
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data through our flagship products Eikon and Workspace
• Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, outstanding office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
• Activities: sport teams, contests and social events to join

Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25).
Learn more about life and purpose of our company directly from the Gdynia colleagues’ video:
https://www.lseg.com/en/careers/where-we-work/gdynia-poland
Follow us on Facebook, Carers at LSEG Gdynia
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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