Project Manager - German Speaking

at  Hyland Software

The Project Manager 3 is responsible for the management of all aspects of customer implementation projects from initiation through project closure. They are responsible for driving solution definition resource allocation project direction team building budget control non-conformity resolution and overall risk management.

• Plan, lead and control projects and related personnel utilizing project methodologies and related tools to bring projects to successful completion, within scope, on time, and within budget
• Lead team and client meetings, using engaging, informative presentation methodologies; ensuring timely follow-up and holding project team members accountable.
• Create and maintain project documentation. Contribute to continuous evolvement of project documentation and methodology
• Develop and manage project plans specifying goals, strategy, staffing, scheduling, and ensuring there is a clear definition of done
• Deliver timely and effective updates to internal and external contacts, and update associated systems
• Design solutions, take an active role in resolving conflicts, acting as a first level of escalation, and managing the delivery of the solution upon expected customer business value
• Ensures customer satisfaction; identifying and mitigating risks
• Proactively manage client expectations, day-to-day client interactions and ensuring there is a clear definition of done
• Manage and actively participate as a member of the project team to help create a sustainable, viable solution that is tailored to the customer’s requirements and objectives, solution best practices
• Orchestrate the delivery of professional services that merits customer satisfaction, promotes future software and services opportunities, and secures customers as positive references
• Contribute to the best practice knowledge base of the team
• Operate as a trusted advisor to potential customers; develop and maintain strategic working relationships
• Mentor other team members