Project Manager

at  HSBC

Job description

KNOWLEDGE:

• Understanding of project management methodology, or equivalent.
• Understanding of how change drives benefits for HSBC, its customers and other stakeholders.

EXPERIENCE:

• Project management skills and experience.
• Experience of working in a banking environment and change projects.
• Evidence of strong communication and influencing skills.
• Good verbal and written communication skills and some experience in face-to-face presentation.

CAPABILITIES:

• Working in a Dynamic Environment.
• Engaging with Customers / Stakeholders / Colleagues.
• Working Responsibly.
• Delivering Change through People.
• Managing Change and Implementation.
• Managing Programmes and Projects.
• Problem Solving and Critical Thinking.
• Global Mindset.
• Delivery at Pace.
• Tracking, Reporting and Governance.

WHAT ADDITIONAL SKILLS WILL BE GOOD TO HAVE?

• Evidence of self-development e.g. working through appropriate curriculum.
• Certified Associate in Project Management (CAPM) – Optional.
• PMP training or certification – Optional.
• Prince2 – Optional.

WHAT YOU’LL DO:

Project Managers (referred to in job catalogue as Project Leads) assist the Programme Manager and Project Manager to organise and lead projects from project definition to closure. They will typically support the delivery of single small change projects and can be responsible for leading a workstream. They are responsible for following the HSBC Change Framework and using standard project management tools such as Clarity.

PRINCIPAL ACCOUNTABILITIES: VALUE CREATION

• Demonstrates good knowledge of the HSBC Change Framework supporting the creation of detailed plans including key activities and milestones.
• Supports the Project Manager in defining required scope, quality, cost and effort.
• Understands the impact of change requests to scope, time, budget or effort and helps identifies the new requirements to deliver the project successfully.
• Measures progress against the plan and, with the Project Manager, takes action to ensure results are achieved, and exceeded where possible; focuses on quality and review requirements and builds on feedback.
• Helps the Project Manager manage against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions).
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery.
• Keeps focus on the medium- and long-term goals.

PRINCIPAL ACCOUNTABILITIES: OPERATIONAL PERFORMANCE

• Assists with the production of a well-defined project plan, identifying the key milestones and support the project manager in the assigning of role/task responsibilities.
• Assists the Project Manager with project mobilisation including activities such as onboarding resources and setting up the Clarity plan.
• Work with Project Manager to provide project governance and compliance, identifying and raising issues when necessary, controlling project tollgates, managing project budgets and helping maintain change control.
• Helps ensure that the project team follows all quality assurance processes, Global Transformation Frameworks and use standard tools such as Clarity.
• Tracks, reviews and controls project progress and performance at clearly defined points in the process to help ensure that the project is delivered on time, within budget; anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate.
• Demonstrates understanding of analytical tools and techniques to prepare and analyse management reports; identifying factors that are putting the programme off track, monitor and share progress with stakeholders.
• Support the Project Manager with closure activities, including post project review and handover.
• Associate Project Manager/ Officer is organised, plans their work and delivers on time / keep commitments.
• Associate Project Manager/ Officer produces deliverables that are of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback.

PRINCIPAL ACCOUNTABILITIES: CAPABILITY & PEOPLE DEVELOPMENT

• Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g., taking time to help others, respects other ideas, wants to move forward).
• Shows high standards of professionalism, for instance in the quality of written and personal communication, especially in front of delivery partners.
• Shows flexibility and willingness to apply themselves to different tasks; does not need constant supervision.
• Helps the Project Manager to create a positive work environment for the project team.
• Supports good project induction and orientation – i.e., assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals.
• Maintains personal and professional development, increasing professional knowledge and skills experience.
• Demonstrates self-awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development.