Project Manager, Insights-2-Action (TIC)

at  Mdecins Sans Frontiers

EDUCATION

• An advanced degree in Public Health, Healthcare Administration, Systems engineering, Logistics, or a related field.

EXPERIENCE

• 5 years of work experience as a project or program manager.
• Demonstrated experience in leading user-centric design amongst multidisciplinary teams and implementing cross-sectional interdisciplinary projects.
• Experience with audit processes, compliance requirements, and implementing recommendations, with a focus on iterative problem-solving.
• Experience in a field location with MSF is a strong asset.

SKILLS/ TECHNICAL COMPETENCIES

• Excellent understanding of Digital tools.
• Capacity to lead design thinking workshops.
• Capacity to prototype solutions with few highly motivated champions.
• Outstanding analysis and synthesis skills.
• Capacity to lead internal and external project teams.

PERSONAL ABILITIES/QUALITIES

• Strong capacity to manage expectations
• Outstanding capacity to deliver
• Strong analytical skills, problem-solving abilities, and excellent communication skills, with a knack for creative and user-focused solutions.
• Autonomous and very well organized
• Charismatic and capacity to convince
• Excellent team player/team leader
• Quality and results orientated
• Flexible
• Pro-active
• Committed to MSF Values
• Proven ability to work with diverse stakeholders, including field staff, auditors, and subject matter experts, using collaborative and inclusive methods.

Main Programmatic activities

• In charge of the overall Insights-2-Actions project, its 2 workstreams and the exploration for scalability:

Workstream 1 – Understand the Problem

• Map past initiatives and MSF processes in solving this problem e.g. Data infrastructure, information management, accountability, GURU TIC Project, and capitalisation on log frame and recommendations.
• Conduct a root-cause analysis for the 20% of categories that counts to 80% of entries (recommendations).
• Conduct a literature review of what exist out-there (from the industry and similar businesses) that could feed into MSF’s reality, keeping relevance of the work done and efficiency
• In the two selected countries; Conduct interviews/focus groups/observations with key stakeholders (Ops, Cells, Logs, Risks, etc.): mixed method using direct observations (simulated activity) and design thinking workshops.
• Specifically: having a more in-depth discussion around absorption capacity and/or challenges around absorption (and documenting clearly the outputs of the discussion).
• Define the process (one or many) and criteria specific to treating recommendations not covered by usual organizational processes (POA, HQ projects and alike) that should apply with greatest likelihood of compliance and adoption with MSF.
• Other defined processes in the selected Operational Centers (POA, HQ projects, etc.)

Workstream 2 – Find the Right Solution

• From the two selected countries: Table-top few methods and weight their users’ adoption based on population type (ex. those making recos, those dealing with them). Users here being defined as two distinct groups: the recommendations provider and the receivers (recommendations implementers - field, HQ and other).
• Build a preliminary list of needs requirements and user story script that could be used in future phase
• Mock-Up a technological solution with one or two Off-the-shelf (OOTB – out of the box) tool
• Test the mock-up and user story with a small sample of key users
• Define the key minimum attributes, with their respective definitions (to feed the data catalogue) that must be followed through the process. List the main categories, groups (drop-down options) for each attribute.

Main Project Management responsibilities

• Ensures the project’s objectives are achieved within the scope, budget and time agreed upon
• Ensures full coordination between project’s objectives and streams
• Orchestration and coordination of the various actors (countries contributing to workshops, Learning and development coaches/mentors, consulting companies, partners and external providers etc.)
• Establishes, presents, implements and monitors the budget (phase 1 = 250K Eur / phase 2 = large-scale project up to 3M Eur)
• Prototypes solutions as well as testing with colleagues
• Implements project management methods and tools
• Prepares all materials for and assists the Program Sponsor in reporting to the Steering Committee.
• Ensures full compliance with the Project Management Office (PMO) and IT department methodologies, tools and standards
• Ensures key deliverables are produced.