Project Manager - Payments

at  Nationwide

Nationwide is the world’s largest building society, run for the benefit of our 15 million members we offer retail banking products and services to UK consumers.
Member Technology Delivery brings together the change and technology portfolio that enables our front-line colleagues to provide class leading service to new and existing members alike, supporting them with their everyday banking transactions and in their moments of need through our chat, voice and physical engagement channels.
We’re looking for customer focussed leaders who can support our teams to drive for efficiency, delivery value to members and work well with a wide community of leaders across the Society to achieve our ambitious multi-year strategy.
As a Project Manager in the MTD team you’ll be responsible for a team of mixed-discipline delivery professionals responsible for the successful delivery of enterprise initiatives and strategically aligned OKR’s, spanning across multiple business areas, with maximum return on investment, to time, budget and scope. You will manage the discovery, development, execution and delivery of change, security, data & technology solutions in order to deliver business case value, defining the most appropriate method for delivering change through estimation, planning and delivery.
As a people leader you’ll be a role model for the values that we want to recognise and nurture in our teams to develop innovative and learning culture, increase efficiency and actively reduce cost of change for the Society through championing insight based and data driven design, along with iterative ways of working.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

• Defining project scope, objectives, and deliverables in collaboration with stakeholders
• Able to develop comprehensive project plans, including schedules, resource plans, risk management plans, and communication plans
• Experience in establishing project baselines and performance measurement metrics
• Experience in developing and managing project budgets, as well as monitoring and controlling project costs
• Experience coordinating and leading cross-functional project teams, assigning tasks and responsibilities to team members
• Experience in facilitating project meetings, decision-making, and problem-solving.
• Payments technical delivery experience, as one of the responsibilities will be to deliver our debit card processing technology roadmap
• A track record of improving the flow of work through feature teams and the transition of code from development into production
• Experience in managing payment projects and upgrades together with upskilling other members of the value stream
• An understanding of the Nationwide Infrastructure and evidence of working with these teams to deliver successful change
• A passion for learning, embedding and embracing new ways of working and doing the right things for our members

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

A Project Manager supports the day-to-day management of complex change initiatives throughout the full project life lifecycle. You’ll be supporting the Product Owner and Delivery team from inception through to close down; scoping, planning, managing, and delivering on initiatives.
You’ll have an in-depth comprehension of the time, quality and cost involved in multiple initiatives; responsible for considering factors such as business readiness, release management, demand management and the implementation. You’ll also be responsible for the assessment of the outcomes linked to the initiative, ensuring that they will be fit for purpose within the business, meeting the needs of our members and employees.
An integral role as a Project Manager is to pro-actively identify and escalate risks/blockers within an initiative, and to resolve them to the best of your ability. You’ll be using your skills to seek out opportunities for continuous improvement, as well as assisting with post-completion reviews to establish areas for development.
On a day-to-day basis you’ll be leading diverse teams within Value Stream, working to ensure that workforce resource is allocated to the right place at the right time. This role is a natural point of escalation and as a successful candidate you will influence a collaborative team culture of accountable freedom and development, working towards outcomes focused on change.
For the role of Project Manager, we are looking for a demonstrated significant track record of running governance and projects in Financial Services including demonstrable knowledge of the delivering regulatory change within Financial Services and/or experience of delivering change for Finance/Treasury functions.