Project Manager - Remote

at  World Travel Service LLC

JOB SUMMARY

The Project Manager is responsible for new implementations, operational projects, program optimization projects, special projects, and technology product implementations.
Responsible for the utilization of established and proven project management methodology, tools, and processes (PMP, OPPM, Prince2, Six Sigma) to scope, plan, analyze, initiate, execute, monitor and control projects. The Project Manager is responsible as the primary role in delivering projects with low and medium to high complexity, risk, and visibility.

EDUCATION/KNOWLEDGE/EXPERIENCE

Essential:

• Excellent organizational skills.
• Project management software (Smartsheet, Excel or other).
• Personnel management experience.
• Professional, concise, and mature written and verbal communication skills.
• Ability to facilitate and resolve show-stoppers.
• Basic to intermediate conflict resolutions skills.
• Advanced knowledge of Word, Excel, and PowerPoint.
• Travel industry experience preferred.
• Minimum 3 years in a qualified project management role. (May include project management position/responsibilities with other depts. in the company)
• Ability to travel.

Preferred:

• Strong technical skills in Abacus, Amadeus, Apollo, Galileo, Sabre, Worldspan or another local GDS.
• Six Sigma Yellow or Green belt, PMP or other project management certification preferred

PHYSICAL AND MENTAL REQUIREMENTS

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical:

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients, and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require the ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.

Mental:

• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information, and opinions to facilitate the task at hand.

Travel: (for designated positions)

• Requires ability to travel by car, plane, and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Knowledge of Product Line:

• General to strong knowledge of agent facing technology and operational processes.
• General to strong knowledge of client facing technology and the different lines of BCD Travel’s solution network.
• General to strong knowledge of 3rd party technology solutions utilized by our clients.
• General to strong knowledge of internal technology and infrastructure utilized by BCD Trave

Other:

• This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary

Key Targets—Financial:

• Deliver projects in budget while actively managing cost during the execution of the project.
• When required, work closely with Finance to help track the budget throughout the lifecycle of the project.
• Successful project management which may or may not be tied to a contractual penalty (i.e. an implementation bond).
• Meet departmental budget requirements.

Key Targets—Non-Financial:

• Deliver projects within allocated time and resource targets and satisfying the defined scope and quality.
• Ensure performance measurements comply with departmental/project Service Level Agreement (SLA)
• Provide project leadership support throughout all phases of the projects assigned

Operational Functions:

• Plan projects according to defined scope.
• Request and confirm all necessary resources are assigned per the project scope.
• Leverage resources from the different departments and functions to support projects.
• Establish expectations and ground rules for the project team.
• Facilitate effective and constant communication with all project participants (internal / external).
• Keep the project sponsor(s) and stakeholders informed about the status of the project.
• Manage Project risks.
• Facilitate and drive decision making and escalation concerning the projects assigned.
• Utilize Smartsheet for plan management and departmental reporting.
• Lead regular conference calls and maintain project plan updates.
• Distribute meeting notes.

Consulting:

• Ability to lead project team in brainstorming sessions to solution problem statement.
• Ability to validate that suggested process solutions will meet the client’s expectations.
• Present at client and department meetings as necessary.
• Manage 3rd party relationships as applicable for the project

Knowledge of Product Line:

• General to strong knowledge of agent facing technology and operational processes.
• General to strong knowledge of client facing technology and the different lines of BCD Travel’s solution network.
• General to strong knowledge of 3rd party technology solutions utilized by our clients.
• General to strong knowledge of internal technology and infrastructure utilized by BCD Travel

Other:

• This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.