Project Manager

at  Ribbon Communications

Ribbon Project Manager
Ribbon Communications is looking for a Project Management (PM) project manager to oversee and coordinate solution deployment projects including project planning, testing, and deployment readiness. The PM collaborates with the end customer, internal project stakeholders, Product Line Managers, R&D, supply chain and the professional services deployment teams to ensure that the projects satisfy customer expectations for quality, resourcing, and timeline requirements. The PM tracks and reports on the projects’ status, risks, issues, and dependencies, and develop appropriate mitigation and contingency plans.
PM is engaged for all phases of projects from kick-off through to the hand-off to the Ribbon support team.

Responsibilities

• Act as the primary point of contact for customer projects and post sales deliverables through regular face to face and/or virtual engagements. Travel may be required.
• Manage the technical scope, schedule, resources of the projects, and ensure alignment with the project objectives and expectations for complex Ribbon projects including multiple Ribbon products with solution design, installation, commissioning and migration.
• Lead matrixed project teams including both customer internal teams and Ribbon teams (Professional Services, Sales, Product Line Managers and Supply Chain) to ensure projects are delivered within scope, budget, schedule, and quality targets.
• Manage regular ongoing account reviews with the customer on feature/product roadmap and upgrade/growth opportunities as well as address operational issues and technical support concerns. Drive the resolution of all customer concerns inside Ribbon with the technical support teams.
• Identify, analyze, and manage the project risks, issues, and dependencies, and escalate them to the appropriate level when necessary.
• Monitor and update project financials including forecast for professional services revenue.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and internal Ribbon stakeholders.
• May be required to work off normal business hours.

Required

• Bachelor´s degree in Telecommunication, Information Technology, Computer Science, Engineering, and/or applicable Industry experience.
• At least 5 years of hands-on experience as a customer-facing Project Management in a highly technical, fast paced environment.
• Technical knowledge / experience in telecommunication solutions/technologies.
• Excellent communication, presentation, and interpersonal skills, and the ability to work effectively with diverse and remote teams.

• Strong computer literacy including MS office.

  Desired:

• Experience with delivery processes related to field deployments and traffic migration for telecommunication solutions.

• PMP certification
• Experience with Smartsheet

Please Note:
‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.

• Act as the primary point of contact for customer projects and post sales deliverables through regular face to face and/or virtual engagements. Travel may be required.
• Manage the technical scope, schedule, resources of the projects, and ensure alignment with the project objectives and expectations for complex Ribbon projects including multiple Ribbon products with solution design, installation, commissioning and migration.
• Lead matrixed project teams including both customer internal teams and Ribbon teams (Professional Services, Sales, Product Line Managers and Supply Chain) to ensure projects are delivered within scope, budget, schedule, and quality targets.
• Manage regular ongoing account reviews with the customer on feature/product roadmap and upgrade/growth opportunities as well as address operational issues and technical support concerns. Drive the resolution of all customer concerns inside Ribbon with the technical support teams.
• Identify, analyze, and manage the project risks, issues, and dependencies, and escalate them to the appropriate level when necessary.
• Monitor and update project financials including forecast for professional services revenue.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and internal Ribbon stakeholders.
• May be required to work off normal business hours