Project Manager

at  TD SYNNEX

Job Summary:
Guides engagement project teams in the implementation of services solutions from project inception through client acceptance. Manages project implementation to ensure client satisfaction with services solution and to meet contractual obligations regarding specifications, quality, costs and timeframes. Builds effective relationships with clients, engagement project team members, other solutions services team members and third party implementation partners to establish a collaborative team environment. Such activities may include the following as well as other duties as assigned:

Principal Responsibilities:

• Establishes project objectives and defines project success criteria in terms of cost, schedule, deliverables, quality and client satisfaction. Obtains agreement from client and key solutions stakeholders.
• Builds comprehensive project work plans using project management software, tools, templates, and techniques.
• Identifies and sequences all activities and dependencies, assesses the need for resources, obtains commitment of resource availability, defines timeframes and establishes milestones.
• Uses formal processes, tools and dashboards to manage project performance. Manages risk to project success by initiating corrective actions. Informs key stakeholders of issues and changes which may impact expected results and successful project implementation.
• Establishes a project communications plan. Manages the details of the project plan and continually communicate implementation progress, challenges and changes.
• Ensures implemented solution meets all technical, quality and reliability requirements.
• Develops a documentation process.
• Ensures client satisfaction with implemented solution by communicating project progress, addressing concerns and managing expectations.

Job Level Specifications:

• Leads the implementation of large and complex services solutions. Provides guidance and direction to the implementation team. Serves as a mentor and subject matter resource. May assess and validate skills and capabilities of others within area of professional expertise.
• Contributes to the effectiveness of practice offering implementations. Supports initiatives to improve quality and efficiency, overall customer satisfaction, drive down costs, and improve services profit margins. Assists in evaluating innovative project management techniques, dashboards, tools and methodologies.
• Knowledge of Offerings within an identified Practice and awareness of other Practice Offerings.
• Regarded as a highly competent in project management for solutions implementations. Projects are typically significant complex implementations or may be a smaller subproject of a large implementation requiring a high degree of coordination with other project teams. Projects typically involve the implementation of novel applications of established technologies which present less implementation challenges.
• Supports Practice Leaders and Sales teams in closing services engagements with significant clients. Identifies potential new business opportunities to sales teams.

Experience:

• 3 - 6 years of successful solutions project management and advancement in client facing roles. Demonstrated experience establishing and maintaining relationships with high-level clients. Successfully leading implementations of high revenue growth, profit and client satisfaction services solutions offerings. Possesses comprehensive knowledge and ability to use all relevant IT systems, applications and tools. Relevant project management, fee based services experience.

Education/Certification:

• BS/BA or equivalent experience. MS/MBA helpful. PMP or process management certification may be required based on solutions focus.

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• Establishes project objectives and defines project success criteria in terms of cost, schedule, deliverables, quality and client satisfaction. Obtains agreement from client and key solutions stakeholders.
• Builds comprehensive project work plans using project management software, tools, templates, and techniques.
• Identifies and sequences all activities and dependencies, assesses the need for resources, obtains commitment of resource availability, defines timeframes and establishes milestones.
• Uses formal processes, tools and dashboards to manage project performance. Manages risk to project success by initiating corrective actions. Informs key stakeholders of issues and changes which may impact expected results and successful project implementation.
• Establishes a project communications plan. Manages the details of the project plan and continually communicate implementation progress, challenges and changes.
• Ensures implemented solution meets all technical, quality and reliability requirements.
• Develops a documentation process.
• Ensures client satisfaction with implemented solution by communicating project progress, addressing concerns and managing expectations