Project Senior Consultant (f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE ROLE:

The Client Delivery Manager (CDM) is a customer-facing representative of SAP ensuring full delivery, accountability of the engagement, and customer satisfaction throughout the customer lifecycle.

WHAT YOU’LL DO:

• Work in close collaboration with the technical and project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers’ needs and complexity
• Act as a partly onsite trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP
• Be proactive in nature, handling everything from continuous improvement to problem management and service reviews, ensure our customers have the support they need to successfully deliver innovative solutions and releases
• Share monthly / quarterly service level reports with the customer and advise on new services or other developments within SAP that increase the business value for the customer
• Act as a (de-)escalation point for delivery-related topics (incidents, service requests, and other customer requirements)