Project Support Consultant

at  Fusion Software

About Us;
Fusion Software is a South African based software, web, and app solutions provider. We have been operating since 2002 and currently have around 15,000 users on our platform. We offer CRM, Sales, Projects, Timesheets, Stock, Manufacturing, Accounts and HR solutions to name a few, and we deploy combinations of these modules in order to answer a clients specific business needs. In short, any business of any size can benefit from our solutions whether it’s a start-up or a corporate, with the ability to adapt your solution to fit ever changing industries.

Role and Responsibilities of Project Support Consultant:

• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Ensures effective, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Support project team members with tasks you assign them.
• Configuration of Fusion Software’s application platforms.
• Provide training to clients on Fusion Software systems.
• Potential Travel to clients within the country if required.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Strong project management skills, including the ability to plan, and organize
• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent client-centricity skills and ability to work at client sites.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written, verbal communication skills and organizational skills
• Excellent team-building skills and ability to work in high-pressure environments.
• Ability to manage urgent asks simultaneously.
• Good business acumen and commercial skills
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed.
• Decisive with good attention to detail ability
• Works on problems of moderate scope, often varied and non-routine where analysis requires a review of a variety of factors.
• Focuses on providing standard professional advice and creating initial analysis for review.
• Strong verbal, written,

Required Experience:

• Moderate level of consulting on ERP/CRM software systems experience preferably in a multinational professional services environment
• Moderate level client engagement experience
• Demonstrated understanding of the project life cycle
• Moderate level experience managing expectations of clients

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

Project Management degree or equivalent with a moderate level of related experience
Job Level: Junior
Salary Range: R10,000 - R20,000

• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Ensures effective, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Support project team members with tasks you assign them.
• Configuration of Fusion Software’s application platforms.
• Provide training to clients on Fusion Software systems.
• Potential Travel to clients within the country if required