Project Support Coordinator

at  Kappture

COMPANY OVERVIEW

Kappture is an award-winning technology company, dedicated to crafting innovative, robust hospitality solutions for large-scale events, stadiums, education, and a variety of businesses.
Our mission is to help our clients create unforgettable digital experiences for their customers -whether it’s simplifying transactions at a bustling stadium or enhancing engagement at a live event. We live and breathe in a world where mobile-first, seamless interactions are essential, providing technology that ensures every moment - online or offline - is as smooth as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect.

EXPERIENCE, QUALIFICATIONS AND SKILLS

Experience

• Experience in coordinating and managing administrative tasks.
• Familiarity with project management tools or willingness to learn.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail and quality.
• Experience in compiling data and creating reports or dashboards.
• Strong written and verbal communication skills, especially in preparing reports or minutes.

Education/ Qualifications

• GCSEs/A Levels or equivalent (required)..

Skills/Capability

Technical Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and other relevant tools.
• Experience generating reports and tracking metrics to support decision-making.

Soft Skills:

• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Willingness to learn, take initiative and suggest improvements.

Capabilities:

• A proactive approach to problem-solving, with a focus on improving efficiency and workflows.
• Strong ownership of tasks and the ability to manage deadlines effectively.

ABOUT US

KAPPTURE is a market-leading private equity-backed B2B technology company. With our roots firmly in the Stadia and sports market, we enhance fan experiences with our always-on technology solutions. We are also valued partners of leading Contract Catering companies and Higher Education establishments, where we drive efficiency and maximise revenue generation for our customers

ROLE PURPOSE

The Project Support Coordinator is a pivotal role within the Project Management Office, providing administrative, coordination and reporting support to the Programme Manager and project team. This role focuses on maintaining accurate documentation, tracking project milestones and facilitating communication with internal and external stakeholders. The coordinator ensures resource allocation is efficient, supports governance and compliance processes, and contributes to continual process improvement by identifying inefficiencies and suggesting solutions. Through proactive problem-solving and effective task management, the Project Support Coordinator helps ensure projects are delivered on time, within scope and to the satisfaction of stakeholders.

KEY RESPONSIBILITIES

This role offers an excellent opportunity to build your expertise in project management practices, gain experience in resource planning, and support the delivery of high-impact programmes. You will develop critical skills in resource planning, stakeholder management, compliance and process improvement. By working closely with the Programme Manager and project teams, you will gain hands-on experience in project governance, risk management and reporting. With continued learning and demonstrated initiative, you can progress into roles such as Project Manager or Programme Manager. Ongoing mentoring and access to professional development resources will also support your growth. The exposure to cross-functional teams and diverse projects will open pathways to specialisation in resource management, supplier manager or process improvement roles, supporting a well-rounded career trajectory into project management.
a well-rounded career trajectory into project management.

ACTIVITIES AND RESPONSIBILITIES

Administrative and Coordination Support

• Maintain and update project documentation, records and databases for the Programme Manager’s review.
• Prepare reports, presentations and meeting minutes as required.
• Coordinate the allocation and scheduling of resources, including personnel and equipment.
• Facilitate communication between project teams, clients and suppliers.
• Support the Programme Manager in tracking project milestones, deliverables and risks.

Resource and Stakeholder Coordination

• Assist in coordinating meetings, including scheduling, preparing agendas and distributing meeting minutes.
• Gather feedback from stakeholders and communicate insights to the project team and Programme Manager.
• Assist the Programme Manager in stakeholder engagement strategies and communications.
• Coordinate with internal teams and external vendors to ensure timely delivery of required resources.

Reporting and Metrics Tracking

• Track the effective use of resources, including staff, contractors and materials.
• Track and report customer feedback to assess overall satisfaction with project delivery.
• Monitor the percentage of projects delivered on or before the agreed deadlines.
• Measure the average time taken to resolve escalated incidents.

Continual Process Improvement

• Identify inefficiencies or bottlenecks in administrative and coordination tasks.
• Document recurring issues and suggest potential improvements to streamline workflows.
• Assist in implementing process changes as directed by the senior leadership team and the Programme Manager.
• Take ownership of small-scale, incremental process improvements within the scope of the role.
• Encourage team members to contribute ideas for improving workflows and processes.

Compliance and Governance

• Ensure all documentation and activities comply with organisational policies and methodologies.
• Support governance activities, including audits and compliance reviews, as directed by the Programme Manager.
• Act as a point of contact for compliance-related queries, providing guidance or escalating as needed.
• Suggest improvements to governance processes based on observation and feedback.