Property Administrator, Site

at  Hazelview Properties

WHO YOU ARE

Are you a thriving and aspiring Administrative Professional? Then we have the best opportunity for you! We are looking for a customer service and administrative professional to become a Building Admin. This role works closely with the site Team to support success of our apartment complexes and Hazelview overall.

EDUCATION & EXPERIENCE:

• Completion of High School or general education degree (GED)
• 3+ years of related experience in a customer service or related role
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
• Exposure to multi-residential or other related industry asset class would be considered an asset
• Knowledge of current laws, legislation and rights concerning residents would be an asset

QUALIFICATIONS:

• A commitment to “Best in Class” Customer Service
• A professional demeanor with strong communication skills
• A demonstrated high degree of integrity, discretion and confidentiality
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• Excellent problem-solving capabilities
• Actively championing diversity and inclusion

WHAT WILL YOU DO?

The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.

KEY RESPONSIBILITIES:

Customer Service:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests
• Be available to residents for general inquiries about living in their suite, building and community

Administration:

• Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner
• Draft collection notices, and monitor petty cash expenditures
• Ensure terms of the lease agreements are met and administer damages/security deposits and charges
• Provide Building Managers with lists of leases coming up for renewal
• Assist the Regional Manager on any pending projects and assignments
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
• Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
• Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
• Any special projects as they arise

Operations:

• Responsible for day-to-day operations of the building (general maintenance and cleaning)
• Receives and schedules service requests
• Responsible for “move-in, move-out” procedures
• Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
• All other duties within the scope of the job, as requested by management.

Accounting:

• Assist and oversee Payscan process
• Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
• Facilitate review of rent rolls and aged accounts receivables as required by head office
• Processing of all correspondence as required under local housing laws and regulations (i.e. N4’s, L1’s, Releve 4, etc.)