Property Administrator, Site

at  Hazelview Properties

Ottawa, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Dec, 2024Not Specified18 Sep, 20243 year(s) or aboveConfidentiality,Customer Service,Management Skills,High Pressure Situations,Internet,Yardi,Computer Skills,Legislation,Rights,Email,Communication Skills,DiscretionNoNo
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Description:

WHO YOU ARE

Are you a thriving and aspiring Administrative Professional? Then we have the best opportunity for you! We are looking for a customer service and administrative professional to become a Building Admin. This role works closely with the site Team to support success of our apartment complexes and Hazelview overall.

EDUCATION & EXPERIENCE:

  • Completion of High School or general education degree (GED)
  • 3+ years of related experience in a customer service or related role
  • Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
  • Exposure to multi-residential or other related industry asset class would be considered an asset
  • Knowledge of current laws, legislation and rights concerning residents would be an asset

QUALIFICATIONS:

  • A commitment to “Best in Class” Customer Service
  • A professional demeanor with strong communication skills
  • A demonstrated high degree of integrity, discretion and confidentiality
  • Ability to accurately listen, understand and respond to issues appropriately
  • Ability to work and act independently using good judgment
  • Ability to remain calm and focused in high pressure situations
  • Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
  • Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
  • Excellent problem-solving capabilities
  • Actively championing diversity and inclusion

Responsibilities:

WHAT WILL YOU DO?

The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.

KEY RESPONSIBILITIES:

Customer Service:

  • Ensure that a superior level of co-operation, service and support is provided to residents
  • Promptly respond to resident issues and service requests
  • Be available to residents for general inquiries about living in their suite, building and community

Administration:

  • Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
  • Provide information to residents and ensures all resident concerns are acted upon in a timely manner
  • Draft collection notices, and monitor petty cash expenditures
  • Ensure terms of the lease agreements are met and administer damages/security deposits and charges
  • Provide Building Managers with lists of leases coming up for renewal
  • Assist the Regional Manager on any pending projects and assignments
  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
  • Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
  • Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
  • Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
  • Any special projects as they arise

Operations:

  • Responsible for day-to-day operations of the building (general maintenance and cleaning)
  • Receives and schedules service requests
  • Responsible for “move-in, move-out” procedures
  • Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
  • All other duties within the scope of the job, as requested by management.

Accounting:

  • Assist and oversee Payscan process
  • Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
  • Facilitate review of rent rolls and aged accounts receivables as required by head office
  • Processing of all correspondence as required under local housing laws and regulations (i.e. N4’s, L1’s, Releve 4, etc.)


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Diploma

Proficient

1

Ottawa, ON, Canada