Property Receptionist/Leasing Specialist

at  Affiliated Resources Group

POSITION SUMMARY:

Responsible for providing reception and clerical support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

• Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.
• Answers questions and provides callers with address, directions, and other information.
• Receives communications via the telephone, internet, fax, and in person and elicits sufficient facts and details to clarify indefinite or obscurely stated requests. Exerts maximum effort to provide information to requester within area of expertise and parameters defined by supervisor. Refers complex inquiries to appropriate personnel.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Greet and Set appointments for residents to meet with PM or APM as needed to achieve property management tasks and assist with appointments and briefings as time permits.
• May receive, open, sort, and route incoming mail, faxes, internal memorandums and other publications.
• Maintains security of confidential materials received by or in the possession of the employee.
• Prepares outgoing mail and ensures professional appearance in accordance with HDC/Property standards by proofreading, printing, assembling, and mailing as required.
• Reads instructions accompanying material or follows verbal instructions to determine format desired, number of copies needed, priority, and other requirements.
• Performs other clerical duties as needed, such as accurate and timely filing, photocopying, and collating, printing of lease agreements and/or application packets/paperwork, accepting rental payments, entering and printing work orders, assisting in walking vacant units and/or touring prospective renters around the community.
• Accountable for consistent adherence to HDC standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of property materials, supplies, resources, and other assets.
• Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload. .