Property Team Administrator

at  PANDA

SKILLS REQUIRED

Professional & Friendly telephone /email manner

• Knowledge retention
• Attention to detail
• Customer Focused
• Good organisational skills
• Good computer skills
• Ability to work in team environment
• Effective Communication skills
• Proven ability to perform and remain calm under pressure
• Flexibility – the ability to respond to different tasks in other areas of the working environment
• Note: You must be 18 years or over

ABOUT THE ROLE

Job Title: Property Team Administrator
Location: Millennium Park
Reporting to: Property Team Manager
Hours of Work: 8.00am – 5.00pm Monday to Friday

JOB PURPOSE:

To undertake the property team administrative process within The Panda Group ensuring that we exceed the customer expectations. Providing the next level of customer service.

ROLE CONTEXT:

The Property Team Administrator will work as a vital part of the Customer Service and sales team to act as a support to the customer and account managers as they transact their business with The Panda Group..

PRINCIPAL ACCOUNTABILITIES INCLUDE:

• Answer all incoming emails and process all customer related queries in an efficient manner
• Dealing with incoming calls from property commercial customers and take responsibility of the query
• Taking orders for property account customers while ensuring a very high level of accuracy always.
• Liaise with operational teams for all sites to ensure all jobs are carried out and any special or emergency requests are adhered to.
• Log complaints and ensure they are resolved in a timely manner.
• Liaise with account managers and customers to provide the best service and price possible while ensuring company margins are met.
• Provide reports monthly for both account managers and property customers where required.
• To have a good knowledge about our industry and its products while providing customers with waste/ recycling information as requested.
• Ensure all PO’s are up to date and work closely with admin/credit control to resolve any invoice queries.
• Amend schedules as required by customers site wide, especially during busy /seasonal periods
• To be prepared to work in a flexible multi skilled environment
• Work as part of a team with a positive attitude