Propositions Delivery Lead

at  Vodafone

Location: The Speechmark, London + Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri

• Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

WHO YOU ARE

• Thorough understanding of the Consumer Mobile market, including working within a senior proposition and/or product role related to this market.
• Exceptional influencing skills, right up to Director level.
• Track record of insight-led delivery, including a flawless execution record where you put the customer at the heart of the change.
• Ability to champion the voice of your customer within the business to drive effective decision making.
• An excellent people leader, able to demonstrate ability to develop others and create high performance teams.
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Key accountabilities:

• Define and deliver the Mobile proposition roadmap, including defining the customer experience based on customer insight and commercial needs.
• Lead the key portfolio deliveries. This includes driving key partners to ensure a flawless execution from a technical, commercial and customer point of view.
• Understand and be a strong voice to shape the desired Customer experience, whilst balancing commercial budgets.
• Manage team capacity to support supply and demand of new/existing proposition deliveries.
• People manager for a team of Proposition Delivery managers – responsible for their performance, career development, and job satisfaction

The Propositions Delivery Lead will be responsible for defining and prioritising the Mobile Propositions roadmap. The products that fall within this remit are across Growth, Convergence and Core mobile propositions.
As the Proposition Delivery Lead, you will be responsible for delivering the Mobile roadmap, and/or enhancing our current portfolio experience, working closely, and influencing our key delivery partners, such as IT and Digital and driving through end-to-end delivery.
This is an exciting and broad role that provides the opportunity to work across the span of the mobile business. We are a team who work hard but also know how to have fun and support each other. If you want to be at the forefront of Vodafone’s journey as a challenger mobile brand this is the place to be. In return, you’ll be encouraged to stretch yourself and dream big. Passion and energy are prerequisites for any role in this team as we operate in a dynamic business. We believe anything is possible and want people who share this mindset.

Key accountabilities:

• Define and deliver the Mobile proposition roadmap, including defining the customer experience based on customer insight and commercial needs.
• Lead the key portfolio deliveries. This includes driving key partners to ensure a flawless execution from a technical, commercial and customer point of view.
• Understand and be a strong voice to shape the desired Customer experience, whilst balancing commercial budgets.
• Manage team capacity to support supply and demand of new/existing proposition deliveries.
• People manager for a team of Proposition Delivery managers – responsible for their performance, career development, and job satisfaction.