Protection Administrator

at  Connells group

Job Description
To provide excellent customer service in processing protection applications from beginning to end, by collecting and checking clients documentation, progressing through the protection process while updating clients, providers and related third parties.

• Processing incoming client and provider documentation - including copying, checking, certifying, and scanning.
• Regularly communicating and updating clients and lenders of case status, and to progress the case status, via telephone, email and letter.
• Handling sensitive information in a confidential and professional manner.
• Work closely and collaboratively with other departments in the provision of great service, for example protection consultants in administering insurance cases.
• Work closely and collaboratively with other direct team members in providing the service to clients, to mutually cover absences under the “Buddy” system and provide other necessary support.
• Support and uphold other general reasonable task requirements ad-hoc, as required by your line manager.