Provider Engagement Team Leader

at  nib NZ

Let’s talk about nib Thrive
nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.
Let’s talk about this role - 6 month contract.
As the Provider Engagement Team Leader within the Participant Experience Business Unit, your primary focus is leading and inspiring a high-performing team to deliver exceptional, personalised support to providers and stakeholders throughout their journey with nib Thrive.

This role emphasises fostering a culture of quality, performance, and growth while building and sustaining strong relationships with NDIS service providers and stakeholders. You’ll empower your team to drive improvements in processes, technology, and relationships, ensuring a leading service experience for participants and providers alike.

• Leveraging technology to enhance inclusivity and accessibility
• Provide leadership and coaching to your team
• Serve as an escalation point to resolve issues effectively
• Drive impactful change and help shape a superior provider and participant experience

Let’s talk about you

You excel at building and maintaining meaningful relationships with providers and external stakeholders. A strong background in complaints resolution or de-escalation will be invaluable as you lead and support your team of Provider Engagement Consultants to achieve success.

• Demonstrated strong leadership skills & experience in an operations or call center environment
• Strong stakeholder relationship management skills
• Demonstrated ability to deliver results in a fast paced, evolving environment
• Conflict resolution and de-escalation experience in a call center environment

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play)

• Monthly working from home allowance, to support our hybrid working environment
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work

• Leveraging technology to enhance inclusivity and accessibility
• Provide leadership and coaching to your team
• Serve as an escalation point to resolve issues effectively
• Drive impactful change and help shape a superior provider and participant experienc