Provider Service Advisor

at  Bupa Global

Provider Service Advisor
Job Description:

WHAT YOU’LL BE DOING:

• You will own and manage all queries whilst fully observing all authority levels, regulatory and mandatory training requirements making sure all work is completed to quality standards and SLA timescales.
• You will fully investigate, resolve or escalate all complaints from Providers ensuring clear case history notes are captured including rationale for your decisions confidently liaising with other teams, providers and customers (via phone, digital channels) where necessary.
• Adopting a continuous improvement mindset, identifying trends and removing all causes of failure and ensure appropriate records of interactions are created and maintained on Bupa systems.

Joining Bupa in this role you will receive the following benefits and more:

• Holidays - 25 days with the option to buy or sell some of your annual leave entitlement
• Bupa Staff Health Trust - opt into our bespoke healthcare cover that provides medical insurance for you and your family.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Pensions / Life Insurance - Join one of our Bupa pensions plans up to 12%**
• Parental Leave - We have schemes for adoption, birth parents and co parents
• Extensive L&D program including internal development and access to apprenticeships
• Free health assessments every 2 years to support both body and mind
• Emotional Wellbeing online - Variety of self-guided programmes provided by Silver Cloud Health to help you manage money worries, stress, sleep, and more.
• Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing