Provider Systems Analyst

at  TriWest Healthcare Alliance

PROFILE

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

JOB SUMMARY

The Provider Systems Analyst supports Provider Data Base, CRM and contract systems with Provider Services. Develops and maintains system requirements. Identifies and designs process improvement opportunities by defining and analyzing system problems. Implements testing standards and solutions to help organization operate more efficiently and effectively.

IT’S WHO WE ARE. IT’S WHAT WE DO.

Do you have a passion for serving those who served?

KEY RESPONSIBILITIES

• Discuss users’ needs and determine vulnerabilities or areas of poor performance impacting productivity, efficiency, and accuracy.
• Troubleshoot, test, and coordinate resolution of reported software defects and/or data issues while providing status to affected teams.
• Translate business requirements into technical specifications and documentation, coordinating development and deployment.
• Create strategies for improvement while also being proactive in evaluating application software.
• Provide feedback, data mappings, and/or best practices to development teams based on existing development solutions, standard business processes, and vendor recommendations. Maintain provider system changes, improvements, testing and communications to system users.
• Establish standard procedures and document system workarounds for commonly reported issues experienced by support staff.
• Structure and prioritize business requirements for communication with stakeholders for review and approval.
• Liaison with multiple business partners including but not limited to Application Owners, Business Analysts, Project Leads, IT and Data Management to promote collaboration of system development.
• Provide subject matter expertise.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer tim