PSERS Retirement Representative Trainee

at  Commonwealth of PA

THE POSITION

Are you interested in a career in public service that will provide a great opportunity for professional growth? The Public School Employees’ Retirement System (PSERS) Retirement Representative Trainee is responsible for learning the elements necessary to become a Retirement Representative which will enable staff to explain, counsel, and facilitate the employee benefits program of PSERS with members and school districts throughout the Commonwealth.
This position is in Ebensburg, Cambria County, Pennsylvania for which the incumbent must maintain permanent Commonwealth residency. The employer will not pay for relocation, housing, or travel expenses. Teleworking from within Pennsylvania is optional for this position with an occasional need to report to the Ebensburg office.

DESCRIPTION OF WORK

As a member of the PSERS call center, you will assist with a high volume of member calls and email inquiries regarding a variety of retirement questions and issues related to their accounts or benefits. You will have the opportunity to schedule, coordinate, assist with, and conduct retirement seminars and counseling sessions for professional and support personnel online and in individual school districts, intermediate units, and related organizations. You will facilitate retirement related meetings as needed which may require work outside regular working hours.

The incumbent in this role:

• Operates State automobiles responsibly. Personal auto or public transportation may be used based on cost and availability.
• Assists in the calculation of a variety of retirement benefit estimates including normal, early, multiple service, disability, divorce, special options, and frozen annuities.
• Collaborates with other PSERS staff to identify training needs and assists in the development of training.
• Generates member forms as requested.
• Scans and/or inputs data from incoming documents. Reviews accuracy of data submitted on forms.
• Participates in bureau trainings to maintain knowledge of agency and legislative changes.
• Travel is required for this position. Travel may be required for training, in performance of regular duties or to assist workloads in PSERS regional offices across the Commonwealth.

Following the successful completion of one year training, candidate will be eligible for promotion to PSERS Retirement Representative Pay Group 07.
Interested in learning more? Additional details regarding this position can be found in the position description.

MINIMUM EXPERIENCE AND TRAINING REQUIREMENTS:

• Four years of staff support experience assisting with human resources administration, financial management, or public relations work in a pension or retirement system or a related occupational area; or
• A bachelor’s degree in communications, human resources, business administration, business management, psychology, labor relations, or a related area; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Operates State automobiles responsibly. Personal auto or public transportation may be used based on cost and availability.
• Assists in the calculation of a variety of retirement benefit estimates including normal, early, multiple service, disability, divorce, special options, and frozen annuities.
• Collaborates with other PSERS staff to identify training needs and assists in the development of training.
• Generates member forms as requested.
• Scans and/or inputs data from incoming documents. Reviews accuracy of data submitted on forms.
• Participates in bureau trainings to maintain knowledge of agency and legislative changes.
• Travel is required for this position. Travel may be required for training, in performance of regular duties or to assist workloads in PSERS regional offices across the Commonwealth