PSP Analyst

at  AXA Partners

AXA Partners Mexico is looking for a PSP Analyst.
Dimensions of Role
Support clients in a timely manner with everything related to AXA’s organizational structure and have extensive knowledge of Global. HR tools to keep them up to date and reliable.

Key Responsibilities:

• Analyze in detail the requests received by Local HR to make sure that the information is accurate.
• Execute effectively the requests received by Local HR.
• Execute the requests within the established timeframes (SLA’s).
• Elaborate standardized and customized reports for Local HR. (Such as HR, IT, OPS, Finance, among others).
• Propose improvements for the PSP processes to provide a better, simpler, and more agile service to our customers.
• Correct operation and maintenance of AXA HR global systems (Oracle (YES Core), Taleo (YES Learning), Group Directory, Neocase (My HR Portal), among others.

Your Profile

Education, Professional Qualifications and Experience

• Bachelor’s or specialization in HR.
• Minimum experience of 2 years within the shared services model.
• Advanced level of English mandatory.
• Desirable intermediate level of Portuguese.
• Intermediate Excel knowledge mandatory.
• Desirable: Knowledge of Enterprise Resource Planning (ERP) - (SAP, Oracle).
• Desirable: Knowledge of ITSM tools (IT Service Management) – (SNOW, SILVA, OTRS)

• Analyze in detail the requests received by Local HR to make sure that the information is accurate.
• Execute effectively the requests received by Local HR.
• Execute the requests within the established timeframes (SLA’s).
• Elaborate standardized and customized reports for Local HR. (Such as HR, IT, OPS, Finance, among others).
• Propose improvements for the PSP processes to provide a better, simpler, and more agile service to our customers.
• Correct operation and maintenance of AXA HR global systems (Oracle (YES Core), Taleo (YES Learning), Group Directory, Neocase (My HR Portal), among others