Psychogeriatric Case Manager

at  LOFT Community Services

DATE: October 18, 2024
LOCATION: Toronto, York Region and South Simcoe – Central BSTR
COMPENSATION: $53,630 - $65,589 Annually Prorated
CONTRACT DURATION: March 31, 2025
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a PSYCHOGERIATRIC CASE MANAGER

JOB SUMMARY

As a Psychogeriatric Case Manager you will be part of a Behaviour Support Team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions and who are ALC or at risk of becoming ALC in the acute care settings of the Ontario Health Central or Toronto Central area. You will assist in the creation and coordination of a behaviour support network, you will provide direct service to support the person served, family members and/or care-givers to mitigate escalating responsive behaviours. A key role of this position is to coordinate and support the transition of person served as they move to their next care destination.
The Behaviour Support Transition Resource Team (BSTR) provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are designated ALC or at-risk of becoming ALC in hospital settings. The team works within hospitals in Toronto, York Region and South Simcoe and completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Transition support is provided to those individuals who are being discharged from hospital to their next care destination. Serving over 700 individuals per year, the Behaviour Support Transition Resource Team plays a key role in supporting hospital staff in the management of responsive behaviours/personal expressions.
Note: Occasional evening and weekend hours may be required. Frequent travel will be required using own vehicle.

What You Will Do:

• Assists persons served in the development and implementation of a Behavioural Support Plan tailored to the needs of the person served and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues;
• Act as a liaison and advocate for the person served among those involved with the individual’s care including family, other care-givers, medical and other multi-disciplinary providers;
• Complete Behavioural Support Assessment and provide timely and accurate record keeping and reports as required;
• Provide support, on-going training and consultation to colleagues, family members and/or other care-givers to assist in mitigating escalating responsive behaviours;
• Provide supportive counselling or referral and linkages to health care, programs or service providers;
• Provide crisis management/intervention and assist in the development of crisis plans for persons served;
• Develop respectful and trusting relationships with persons served using Recovery and Psychosocial Rehabilitation principles;
• Maintain strict confidentiality and follow all other required policies and procedures;
• Consistently interact with persons served, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization and the Behavioural Supports Ontario Project;
• Effectively participate as a member of the Behaviour Support Resource Team; attend staff/team meetings, care conferences for the person served, other multi-disciplinary meetings, committee meetings etc as required;
• Attend and actively participate in all required training;
• Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health polices and protocols will be required (associated costs will be reimbursed)
• Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
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• Assists persons served in the development and implementation of a Behavioural Support Plan tailored to the needs of the person served and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues;
• Act as a liaison and advocate for the person served among those involved with the individual’s care including family, other care-givers, medical and other multi-disciplinary providers;
• Complete Behavioural Support Assessment and provide timely and accurate record keeping and reports as required;
• Provide support, on-going training and consultation to colleagues, family members and/or other care-givers to assist in mitigating escalating responsive behaviours;
• Provide supportive counselling or referral and linkages to health care, programs or service providers;
• Provide crisis management/intervention and assist in the development of crisis plans for persons served;
• Develop respectful and trusting relationships with persons served using Recovery and Psychosocial Rehabilitation principles;
• Maintain strict confidentiality and follow all other required policies and procedures;
• Consistently interact with persons served, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization and the Behavioural Supports Ontario Project;
• Effectively participate as a member of the Behaviour Support Resource Team; attend staff/team meetings, care conferences for the person served, other multi-disciplinary meetings, committee meetings etc as required;
• Attend and actively participate in all required training;
• Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health polices and protocols will be required (associated costs will be reimbursed)
• Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director