PT Business Analyst – Digital Services

at  Cleantech

Qualifications:

• Trained in Process/Change Management approaches appropriate to the role.
• Foundation level accreditation or better for ITIL.
• Educated to degree level

Skills & Experience:

• Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
• Minimum of 3 years business, service or systems analysis experience
• Experience analysing and documenting existing business processes and associated qualitative and quantitative information
• Experience redesigning business processes to make them more efficient and effective.
• Strong analysis skills and an innovative approach to problem solving with the capability to build on concepts and principles.
• Knowledge of project management principles and ability to apply them in relation to their own work.
• Able to manage a range of activities according to their priority and deal with uncertainty and ambiguity.
• Able to create reports and process maps to document current and proposed working practices.
• Knowledge of process management, design and implementation
• Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro)

A DBS DISCLOSURE IS LISTED AS A REQUIREMENT FOR THIS ROLE; HOWEVER, THE LEVEL OF DISCLOSURE HAS NOT BEEN SPECIFIED BY THE CLIENT.

he role holder translates senior client business issues into effective Business Improvement projects and programmes that make measured improvements to business performance, service performance and/or customer satisfaction.
Using high-level insightful analysis, the Business Analyst designs and manages customer centric Business Improvement programmes that deliver customer satisfaction, cost reduction and business benefits.
Acting as an ambassador of Business Improvement the BA influences operational people by adopting different working practices, by closely involving them in the development of Business Improvement activity; and enabling them to implement and sustain the changes.

KEY RESPONSIBILITIES:

• Lead and deliver all aspects of strategic improvement and change activity in a defined functional discipline or cross-business process.
• Lead key business improvement and change programmes linked directly to the business strategy.
• Lead and deliver all aspects of analysis that will lead to the identification of programmes and major change initiatives in defined functional disciplines.
• Support the Business Architect/business improvement discipline in building the appropriate business improvement skills infrastructure within Digital Services.
• Demonstrate the value of using ‘business improvement’ techniques by helping people to understand what and how they will help them to achieve their goals.
• Challenge non-fact-based decisions, and create both innovative and disciplined ways of working.
• Communicate business improvements in a compelling, inspiring and interesting way using real case study examples.
• Lead external / internal benchmarking activities in support of improvement initiatives.
• Provide a common point for the migration of best practice/performance into wider activities to utilise best practice activity.
• Ensure a standard and consistent approach is maintained.
• Develop and maintain an excellent relationship with key internal/external customers and suppliers as appropriate for ongoing improvement initiatives/activities.
• Lead and manage a business improvement team including consultants.

Qualifications:

• Trained in Process/Change Management approaches appropriate to the role.
• Foundation level accreditation or better for ITIL.
• Educated to degree level.

Skills & Experience:

• Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
• Minimum of 3 years business, service or systems analysis experience
• Experience analysing and documenting existing business processes and associated qualitative and quantitative information
• Experience redesigning business processes to make them more efficient and effective.
• Strong analysis skills and an innovative approach to problem solving with the capability to build on concepts and principles.
• Knowledge of project management principles and ability to apply them in relation to their own work.
• Able to manage a range of activities according to their priority and deal with uncertainty and ambiguity.
• Able to create reports and process maps to document current and proposed working practices.
• Knowledge of process management, design and implementation
• Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).