PT Client Care Specialist

at  Guss Pet Resort

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Previous experience in marketing, retail sales and/or customer experience are assets.
• Ability to build and foster positive relationships with clients and staff.
• Takes a friendly and professional approach to customer care.
• Effective communication skills through active listening and attentiveness to details.
• Confidently able to learn and use email and CRM (customer relationship management) software.
• A demonstrated understanding of sales processes and ability to follow sales scripts that describe our services and care.
• High level knowledge of dog breeds, behaviour basics, and grooming services.
• Ability to work effectively in a fast-paced environment.
• Proficient user of the Microsoft Office Suite and Google Workspace.
• Willing and excited to learn how to use new software platforms, tools, and digital interfaces.

GOOD TO KNOW

• This is a part-time position (0 - 25 hours/week) and that works onsite at Gus’s Pet Resort in Okotoks, AB
• The successful candidate must be physically able to occasionally lift up to 50 lbs.
• Scheduled work will take place during our hours of operation between 6:00 AM - 6:30 PM, Monday through Saturday.
• The hourly rate of pay starts at $15.00/hour with the potential to increase to $16.50/hour.

• Act as a main point of contact at the front desk.
• Greet clients and their pets.
• Use our in-house computer system to manage check-ins and check-outs.
• Rebook appointments and services.
• Meet sales targets by following scripts to upsell new and additional services.
• Offer pet care solutions that make our clients lives easier by listening to their needs and understanding their pet.
• Work effectively as part of a team, taking direction when needed and stepping in to help out during busy times to get everyone checked in or out as smoothly as possible.
• Address client questions and concerns in a professional and timely manner in accordance with GPR protocols and guidelines.
• Communicate effectively with team members on the Reservation, Grooming, and Pet Care Teams to uphold the highest quality of care.