PT Customer Service Clerk - Steinbach

at  Manitoba Liquor and Lotteries

Steinbach, MB, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025USD 17 Hourly19 Oct, 2024N/AComputer Skills,Customer Service,Communication Skills,Cash HandlingNoNo
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Description:

All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

PRIMARY QUALIFICATIONS

  • Grade 12 (completed) preferred.
  • Basic knowledge of various methods of cash handling, customer service, and computer skills.
  • Basic mathematical skills.
  • Excellent communication skills.
  • Ability to work in a team environment.
  • Ability to perform the essential physical requirements of the position.

SECONDARY QUALIFICATIONS

  • A minimum of six months experience in a customer service-related industry is an asset.
  • Certificate in Marketing, Sales or Business Administration is an asset.

Responsibilities:

JOB PURPOSE

Reporting to the Store Manager, the Customer Service Clerk is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

JOB RESPONSIBILITIES

  • Acknowledge and greet customers.
  • Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
  • Inform customers of merchandising events, samplings, and sales, either verbally or by available written material.
  • Provide information to assist customers with product selections, including inquiries to other stores and special orders.
  • Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
  • Process customer payment using debit, credit card, gift cards, and cash.
  • Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
  • Package orders using appropriate resources.
  • Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
  • Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
  • Handle permit requests and refunds.
  • Respond and resolve customer issues. Escalate to manager as required.
  • Answer phone using established protocols.
  • Receive beer, stock, and store-to-store transfers ensuring invoices and credit invoices are correct. Process as required.
  • Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables.
  • Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
  • Remove damaged or unsaleable product and advise management of product missing in a case to ensure proper accounting.
  • Remove products related to quality control bulletins. Process as required.
  • Prepare store-to-store transfers, licensee, vendor, and permit orders and verify accuracy.
  • Prepare beer and distribution centre returns.
  • Participate in regular stock counts.
  • Perform activities following established safe lifting principles and procedures.
  • Follow established policies and procedures for handling, receiving, and managing inventory.
  • Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
  • Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
  • Ensure proper signage is affixed and marketing programs are set up on time.
  • Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
  • Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
  • Maintain cleanliness/sanitization of work areas and customer contact points.
  • Prepare deposits as required.
  • Clean up breakage and dispose as per procedure. Process as required.
  • Assist in training or providing guidance to new part-time or seasonal staff.
  • Complete required courses and training.
  • Accountable for making decisions regarding requests for identification (ID), and the refusal of service to minors and intoxicated individuals.
  • Responsible for adhering to all policies, compliance regulations, procedures, etc.
  • Reports to multiple managers (i.e. Assistant Manager(s), or Store Manager/acting manager).
  • Variety of shifts, including evenings and weekends. Availability must be suitable to the operations of the business and business changes.
  • Perform other related duties as assigned.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Diploma

Proficient

1

Steinbach, MB, Canada