PT Federal Work Study - Student Success Navigator - (Student Affairs)

at  Central Piedmont Community College

GENERAL FUNCTION

Perform general clerical tasks to include customer service and other administrative duties in support of the department’s daily operations.

MINIMUM REQUIREMENTS AND PREFERRED QUALIFICATIONS

• Eligibility for Federal Work-Study Program and financial need
• Current enrollment of 6 credit hours or more in an approved program at Central Piedmont Community College
• Satisfactory academic standing by maintaining a 2.0 GPA or higher
• Satisfactory telephone and customer service skills

KNOWLEDGE, SKILLS, ABILITIES AND WORKER CHARACTERISTICS:

• Good reading, writing and communication skills
• Ability to follow oral and written instructions
• Ability to maintain confidential information
• Ability to operate office equipment and utilizes office computer systems
• Ability to work both independently and with others
• Ability to work with individuals with diverse backgrounds
• Demonstrate the ability to professionally, effectively and tactfully provide services to students, administration, faculty and the general public

• May provide customer service by greeting visitors, answering inquiries, and explaining departmental procedures.
• May process basic data entry or maintain logs/records.
• May direct callers to appropriate personnel.
• May assist students with accessing their online lab activities.
• May assists with administering assessment tests.
• May utilize computer systems to create and proofread documents, correspondence and reports.
• May distribute and sort mail to appropriate destinations.
• May file and copy documents as directed.
• Performs other duties as assigned.