PT PIC Phone Agent - Customer Svcs Specialist Sr

at  State of Minnesota

JOB SUMMARY

Do you enjoy helping people? Join our team and help Minnesotans find the answers they’re looking for! Driver and Vehicle Services (DVS) is seeking people-focused applicants with good communication skills to join our customer service center. Minnesotans from all over the state call or email DVS with questions about their driver’s license, vehicle and identification needs. You could play a key role in our organization’s success in serving residents statewide. This position has the option of working from home

MINIMUM QUALIFICATIONS

• Demonstrates ability, skills or experience sufficient to provide prompt and courteous customer service, to external and internal distressed customers in person, and via telephone/email, understanding their questions, assessing their needs and responding appropriately.
• Demonstrates problem solving skills and organizational/planning skills.
• The ability to communicate in English sufficiently to understand and be understood in person, e-mail/written and telephone interactions with customers. Skills must include the ability to independently compose high-level communications relaying complex divisional resolutions to a wide variety of customers.
• Word processing and computer utilization skills sufficient to create, edit, and finalize emails, memos, and letters, for both internal and external customers.
• Reading comprehension skills sufficient to review and interpret written documents such as DVS and state policies, procedures, laws and rules related to driver and vehicle services.
• Math skills sufficient to do basic math calculations (addition, subtraction, percentages).

PREFERRED QUALIFICATIONS

• Possess excellent verbal and written communication skills necessary to independently compose high-level communications relaying complex divisional resolutions to a wide variety of customers.
• Two years experience in a high-volume, fast-paced multi-dimensional telecommunications center providing the highest level of customer service with the ability to continually learn, adapt and excel.
• Possess a working knowledge of the Microsoft Office suite of programs (i.e., Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic resources, including MNDRIVE and SharePoint document management and web-based applications.
• Excellent Attendance.
• The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

PHYSICAL REQUIREMENTS

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for longperiods of time while carrying out job duties.

ADDITIONAL REQUIREMENTS

This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes thefollowing components:
1) criminal history
2) reference check
3) credit check
4) fingerprinting
5) US citizenship check

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us or 651-539-1875

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.