Public Cloud ERP - Associate Solution Support Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

As an Associate Solution Support Engineer, you will troubleshoot and solve incoming customer issues through multiple channels, such as cases, Expert Chat and Schedule an Expert. Collaboration, customer focus and communication are key to achieving strong customer satisfaction and these are assets we associate to the role of an associate within Public Cloud ERP (S/4HANA Cloud Public Edition). Functionally, some key tasks are listed below:

• Analyse and resolve customer Incidents by means of knowledge databases and verification of software customising entries and hardware parameters
• Report errors and identify possible resolution to development support
• Become an active participant in the SAP community, developing as a trusted advisor
• Provide consultation for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge as a collaborator and advocate for our global engineer community
• Create content for and maintain the technical knowledge database
• Drive all aspects of the engineer E2E workflow (Pulse, Swarming, KCS etc)
• Leverage the resources within the portfolio to progress and develop your own career

If successful, you’ll join an experienced team locally in Ireland and collaborate with your colleagues globally across teams based in EMEA, AMER and APJ. You’ll support our customers and partners with a cloud mindset and work with industry defining applications across our Public Cloud ERP suite. You’ll build your troubleshooting expertise across topics such as; APIs, Debugging, configuration and research mythologies.