Pure Product Specialist

at  RELX

Pure Product Specialist
Do you enjoy ensuring the quality of service delivered?
About our Team
The Pure Support Team is part of a global Team based in Denmark, Americas, Japan and Singapore. The general responsibility of the Pure Support team is provide enterprise-level support to customer Pure adminstrators & system owners. Pure is the growing market leader for university research management systems. It is used by 500 research institutions in 50 countries. We are looking for a Pure Product Specialist for our Aalborg, Denmark location.
About the Role
We are looking for a person with passion to join our Global Pure Support Team. The location for this position is Aalborg, Denmark (so, not remote, but onsite most days). Your role is centered around providing fast and accurate responses to clients to solve the challenges they may encounter. To support our clients, we also produce webinars and other types of internal and external documentation.
You must have a very strong command of English – both verbally and in writing. Command of Danish and other languages is an advantage, but not a requirement.

Responsibilities

• Joining an entrepreneurial, but global team.
• Taking responsibility, building knowledge every day and understanding client needs.
• Providing complex support to a demanding audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
• Participating and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.

Requirements

• Passion and persistence for helping people and solving complex problems.
• Experience as an IT Supporter or other IT profile is advantage. Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other. We are open to hiring with little or low relevant experience, for example if you have recently finished your education.
• You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
• Experience in - or passion for - analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
• Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
• Experience in problem solving (structured thinking, analytical, brainy).
• Strong work ethic, self-motivated.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible working
• Hybrid working – work partly from home, partly from office
• Coverage by the Company’s pension and insurance scheme after 3 months of employment
• Discounted Health Insurance Membership
• The option of employer paid internet services
• Access to extensive learning and development resources
• RECARES days, giving you 2 days per annum to support the charities and causes that matter to you.
• Access to employee offers and discounts.
• Additional office location benefits

About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
To learn more about what Pure is and how it helps our customers, have a look at
https://www.elsevier.com/products/pure
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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Candidate Privacy Policy

Responsibilities

• Joining an entrepreneurial, but global team.
• Taking responsibility, building knowledge every day and understanding client needs.
• Providing complex support to a demanding audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
• Participating and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiv